Production Support Analyst
2 weeks ago
Experience: 10+ Years
Role: Production Support Analyst
Key Skills:
· Distributed Technologies – Unix/Linux, MQ, WebLogic, Java, Oracle, connect-direct
- Monitoring tools like ITRS-Geneos, BMC Patrol & Splunk
- Strong understanding of web application architectures and protocols
Key Responsibilities:
· Deliver a 1st class Production Support service to Channel's stakeholders
· Responsible for availability, incident, problem and capacity management for the applications in scope
· Response and resolve incidents, problem and user queries through proper analysis
· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
· Drive technical remediation in line with agreed non-functional requirements
· Evidence continual service improvement of processes and tasks (via automation)
· Ensures essential process / procedures are followed and contribute to defining standards.
· Coach and be receptive to coaching to uplift the team's and your individual knowledge
· Communicate complex technical issues to business users in a language they understand
· Contribute in effective knowledge management best practices within team and organization
Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA
Key Requirements:
· Minimum 7 years of experience working in Banking IT industry support. Experience in internet banking applications and mobile banking applications.
· Strong team player. Flexible and being able to manage time effectively.
· Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
· Strong understanding of ITIL methodology
Tell employers what skills you haveCoaching
Remediation
Oracle
High Availability
Knowledge Management
Scripting
Unix
SQL
Application Support
Banking
Evidence
ITIL
Team Player
Java
Linux
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