Production Support Analyst

2 weeks ago


Singapore SAKSOFT PTE LIMITED Full time
Roles & Responsibilities

Experience: 10+ Years

Role: Production Support Analyst

Key Skills:

· Distributed Technologies – Unix/Linux, MQ, WebLogic, Java, Oracle, connect-direct

  • Monitoring tools like ITRS-Geneos, BMC Patrol & Splunk
  • Strong understanding of web application architectures and protocols

Key Responsibilities:

· Deliver a 1st class Production Support service to Channel's stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team's and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute in effective knowledge management best practices within team and organization

Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Key Requirements:

· Minimum 7 years of experience working in Banking IT industry support. Experience in internet banking applications and mobile banking applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

· Strong understanding of ITIL methodology

Tell employers what skills you have

Coaching
Remediation
Oracle
High Availability
Knowledge Management
Scripting
Unix
SQL
Application Support
Banking
Evidence
ITIL
Team Player
Java
Linux

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