Production Support Analyst
2 weeks ago
Greetings of the day
We have urgent requirement for Production Support Analyst.
Please find the below job desctiption:
Job Posting Title: L2 Production Support
Job Description Summary
Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported
production incidents
- Manage and support high-availability 24/7 production systems with an on call option during non-office hours with team member’s rotation
on weekly basis. Require to be in onsite depends on issue criticality.
- Correlate events across multiple systems to narrow down potential root causes of problems.
- Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as
determining escalation protocol based on the nature of the issue
- Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
- Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for
further investigation
- Manage and respond to users on timely manner for reported production issues/clarification
- Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to
internal and external clients, technical resources, and executives
- Generate one time report as per user request/audit request
- Run problem governance call with business user, Dev and Vendor to prioritize problem tickets and ensure to review before problem
ticket get resolved
- Ensure to bring-up all service after system maintenance / OS patching / DB patching activity
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