Production Support Analyst
5 hours ago
Experience: 10+ Years
Role: Production Support Analyst
Key Skills:
MS Windows, Unix/ Linux OS, Unix/Linux Scripting, Pentaho, Apache Tomcat, XML, Oracle, Microsoft SQL server, SQL scripting, Sybase, Java, Aldon, Bitbucket, Control-M scheduler, SFTP/SSL, Connect Direct, SAP BI platform and tools. Strong analytical and good problem-solving skills, good exposure to infra setup is required.
Job Responsibilities:
- Being a Technical Analyst and taking up the development of changes to GRC
- Implementing and supporting vendor systems components and
- Providing Level 3- Production Support
- which includes the below:
- Gathering and analyzing requirements and performing very appropriate and accurate impact analysis of the changes requested
- Getting involved in design for both the internal and vendor changes
- Getting involved in development, unit testing as well as system integrated testing for both the internal and vendor changes
- Providing consultation and support in addressing production related issues and tasks and also supporting SIT/UAT activities pertaining to the changes.
- Planning, preparing, and executing system rollout and implementations.
Key Responsibilities:
1. Requirements Management
a) Engage with System Analyst & SME to collate, understand and finalize functional and
technical requirements
2. Design & Development
a) Partner with Architects and Dev. Manager to ensure solution design complies with
enterprise design principles, security, and control standards
enhancements
3. Test Management
4. Implementation Management
Key Requirements:
2. Experience and knowledge with Aldon LM(e) product & setup is an added advantage
3. Banking domain or financial institution working experience and familiarity with SDLC process and change management tools.
4. Must possess customer oriented and Can-Do attitude (should be able to accommodate overtime work when needed)
- Have good interpersonal and communications skills
- Be a self-starter and be able to work independently
- Be a good team player and be pro-active
- Be able to work in a fast paced and team-oriented environment and be able to manage priorities
- Be able to work under pressure and work closely with stakeholders and other onshore/offshore developers
- Have strong delivery ability and be able to see end-to-end closure of issues to hit delivery, support commitments with focus & discipline
- Be a quick learner - Gain working level knowledge in any new tools and technology as needed
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