Production Support Analyst

2 weeks ago


Singapore SAKSOFT PTE LIMITED Full time

**Role**: Production Support Analyst

Expereince: 3 to 5yrs

**Job Description**:
1. Provide 24x7 production support onsite / offsite

2. Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

3. Manage and respond to users on timely manner.

4. Log incident ticket for production issues and user queries

5. Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

6. Prioritize defects and plan for production release based on defect criticality or align with quarterly release

7. Follow up on defect and incident closure and meet incident closure KPI

9. Make sure system availability as per respective agreed SLA

10. Support EOD batch run

12. Provide support to System Engineers on server level patches / upgrade as and when applicable

13. Ensure proper knowledge transfer (KT) from project / development team before enhancement release



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