
Production Support Analyst
1 week ago
Experience: 3-5 years of relevant experience
Role: Production Support Analyst
**Key Skills**:
Open System / Unix & L2 prod supt
**Key Responsibilities**:
- Responsible for BAU production support for key / certificate renewal activities
- Responsible for Group RDR / In-Country DR / external business partner BCP support for pre-test and actual run
- Responsible for pre and post support of infra upgrade and maintenance activities eg. OS/security patch, DB, OS400, network/firewall, CD, SAN/storage, etc. to ensure all services are up and remain in good health post upgrade/maintenance
- Attend and work on User Service Request eg. print queue setup, R2W report setup, user menu option, new branch setup, branch merger, sudden holiday, data query extraction, etc.
- Perform proactive monitoring and analysis on biz volume growth and EOD batch run trending. This is to have early detection of app/infra utilization and any upward EOD trending before hit the max threshold and put in place necessary mitigation/remediation action to pre-empt production incident.
- Work with L3 and respective stakeholders for production fix and put in place necessary preventive measure / improvement
- Build and maintain repository for KB articles for prod support documentation and System Ops related SOP
- Review and ensure proper knowledge transfer (KT)/documentation from project/development team for smooth on-boarding and transition to L2 production support.
- On duty roster to provide System Ops bau activities (during weekend or wee hours) and production EOD run support.
**Key Requirements**:
**To have: -**
- Minimum 3-5 years of experience working in IT industry with relevant experience in Technology solutions or support service delivery in the banking/financial industryGood analytic and problem-solving skills. Must be attentive to details.
- Good and assertive communicator in speaking & writing
- Able to work in a fast-paced, team-oriented environment and weekend/wee hours
- Good understanding and experience in SDLC and ITIL
- Experience in L2 or L3 production support
**Technical Skill: -**
- Working experience (3 to 5 years) in providing L2/L3 support in open systems platform. Good command with Unix/Linux os, shell scripting and Oracle db.
- Experience with OS/400 or Mainframe system (VSAM, CICS, ZOS, etc.) and COBOL/RPG/JCL/Easytrieve language are added advantage
- Experience in Silverlake banking system and CardLink systems is plus point
- Good to have working experience in these tools ie. Connect Direct, Control-M, Aldon, Splunk, Geneos, etc.
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