Production Support Analyst

2 weeks ago

Singapore SAKSOFT PTE LIMITED Full time

**Experience**: 3-5 Years

**Role**: Production Support Analyst

**Key Skills**:
UNIX / open, AS/400 and mainframe

**Key Responsibilities**:

- Investigate production issues, respond based on production defect severity SLAs.
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries
- Follow up on defect and incident closure and meet incident closure KPI.
- Make sure system availability as per respective agreed SLA.
- Provide support to System Engineers on server level patches / upgrade as and when applicable.
- Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor
- Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
- Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
- Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.
- Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation]

**Key Requirements**:
**Education**:

- At least 3-5 years’ relevant experience preferably in a Application Support.

Essential:

- Prior hand-on production support experience of OPEN Systems/AS4000
- Good support knowledge in either one of the retail or wholesale payment or customer information systems
- Willing to work in onsite shift-support model [24*7]
- Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
- Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
- Strong written, oral communication skills and able to manage user.
- Ability to easily adopt to any technology / environment.
- 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
- Be able to work in fast pace and high-pressure working environment.

Willingness to work across platforms - UNIX / open, AS/400 and mainframe

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