Airfreight Operations Assistant Manager

3 weeks ago

Singapore JOB EXPRESS SERVICES PTE. LTD. Full time
Roles & Responsibilities

Job Title: Airfreight Operations Assistant Manager (ID3517)

Location: Redhill

Working Hours: Mon-Fri 9am to 5:30pm

Salary: $4000 - $4500

Job Responsibilities:

• Supervise daily air import and export activities to ensure timely processing and delivery of shipments.

• Review shipping documents such as MAWB, HAWB, permits, and customs declarations to ensure accuracy and compliance.

• Verify costing and billing to ensure correctness and timely invoicing.

• Monitor team workloads, operational timelines, and resource allocation.

• Liaise with airlines/co-loaders, freight forwarders, customs brokers, and ground handling agents to ensure smooth cargo movement.

• Coordinate with warehouse and transport teams for inbound and outbound cargo arrangements.

• Ensure shipment status updates are communicated clearly to internal stakeholders and customers.

• Lead, train, and support a small team of air operations executives to meet performance and service standards.

• Act as the first point of escalation for operational issues and client concerns.

• Support recruitment, onboarding, and continuous development of operational staff.

• Ensure adherence to internal SOPs and external regulatory guidelines (CAAS, IATA, Singapore Customs, etc.).

• Prepare operational reports and track performance metrics, including KPIs such as delivery timelines, service levels, and cost control.

• Participate in audits and internal control checks.

• Identify areas for improvement and implement process enhancements for operational efficiency.

• Work closely with the Sales & Marketing team in supporting budget planning and managing vendor costs.

Requirements:

• Diploma or Degree in Logistics, Supply Chain Management, or a related discipline.

• 3 to 5 years of airfreight operations experience (import/export), with a minimum of 1–2 years in a supervisory or team lead role.

• Sound knowledge of air cargo procedures, customs clearance, documentation, and Tradenet processing.

• Proficient in Microsoft Office tools and logistics systems such as Tradenet and CCN (CUBEforall).

• Familiar with bonded warehouse operations, Free Trade Zones (FTZ), and handling time-sensitive cargo such as perishables and pharmaceuticals (preferred).

• IATA Dangerous Goods Regulations (DGR) certification.

• Air Cargo Security training or equivalent.

• Strong leadership, communication, and interpersonal skills.

• Effective problem-solving abilities and attention to detail.

• Ability to multitask and adapt quickly in a fast-paced, dynamic work environment.

Tell employers what skills you have

Ability to Multitask
Sales
Leadership
Microsoft Office
Interpersonal Skills
Invoicing
Security Training
Marketing
Compliance
Attention to Detail
Freight
Audits
Team Lead
Supply Chain Management
Shipping
Cost Control

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