Secretary Backend Operations
2 weeks ago
We are seeking a meticulous, proactive, and reliable Secretary – Backend Operations to support the day to day coordination and administrative backbone of our growing interior finishing business. This role is central to ensuring every project, payment, follow-up, and customer touchpoint is timely, accurate, and delightful.
You will be working closely with our sales, operations, and studio team to manage internal workflows, schedule updates, payment tracking, customer follow-ups, and documentation.
Who You Are- Exceptionally organized with high attention to detail.
- Calm and professional communicator.
- Fast learner with a love for systems and procedures.
- Experienced in administrative or customer support roles.
- Able to multitask across platforms (WhatsApp, CRM, Email).
- Friendly, responsive, and customer-centric in approach.
- Daily Client Reminders: Send out daily WhatsApp reminders for meetings, installations, and studio sessions.
- Installation Coordination: Secure and confirm installation dates with clients; ensure all details are accurate and logged.
- Payment Tracking: Monitor first and second payments, send timely reminders, and update CRM records.
- Quotation Follow-Up: Reactivate leads through follow-up messages; maintain and update reactivation lists.
- Order & Invoice Management: Prepare, send, and file invoices promptly in the CRM system.
- Client Support & Documentation: Maintain updated records, educate customers on services, and support backend sales processes.
CRM
Able To Multitask
Customer Support
Interpersonal Skills
Administration
Sales Operations
Attention to Detail
Administrative Support
Team Player
Able To Work Independently
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