Sub-branch Snr Customer Service Officer
4 weeks ago
Job Responsibilities
- Verifications of customer’s / banker’s signatures
- Checking of teller transactions
- Transaction overriding
- Manage queue waiting time
- Problem solving and handling of customer feedback and complaint
- Preparation and checking of reports
- Reporting of suspicious transaction
- Ensuring that operational procedures are carried out and adhered to regulations/rules set
- Supervision / counselling of staff
- Training of staff in job knowledge
Job Requirements
- Diploma holder and above
- At least 3 years working experience in a retail branch
- Self-motivated with strong customer service orientation
- Effectively bilingual in English and Chinese so as to communicate with Chinese-speaking customers
- Interpersonal and communication skills.
- Problem solving skills
- Able to work on Saturdays
Tell employers what skills you have
Service Orientation
Microsoft Office
Microsoft Excel
Interpersonal Skills
Inventory
Problem Solving
Data Entry
Good Communication Skills
Freight
Communication Skills
Team Player
Microsoft Word
Customer Service
Shipping
Customer Service Experience
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