Customer Service Assistant

2 weeks ago


Singapore RECRUIT NOW SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Benefits:

  • Competitive compensation package with performance-based bonuses and benefits.
  • Central location with convenient access to public transport (reimbursement provided).
  • Structured 5.5-day workweek with rotational Saturday or Public Holiday duties.
  • Comprehensive medical, dental, and health screening benefits.
  • Opportunity to work in a dynamic, fast-paced customer service team with a clear career pathway.

Job Description:


We are looking for a meticulous and proactive Customer Service Assistant to join our Customer Relations Team. You will be responsible for handling a high volume of quotations, sales orders, and customer enquiries across multiple channels. If you thrive in a fast-paced environment and are detail-oriented, we invite you to be a key part of our customer service operations.


Roles & Responsibilities:

  • Handle and process a large volume of quotations and sales orders within stipulated target times.
  • Respond to customer enquiries via phone, email, and web chat in a professional and timely manner.
  • Manage claims related to shipment delays, defective items, or incorrect pricing.
  • Collaborate with internal teams and external stakeholders to resolve order-related issues.
  • Encourage customers to use our e-commerce platform for a seamless ordering experience.


Requirements:

  • Minimum GCE "O" Level qualification.
  • At least 1 year of experience in order processing and customer enquiry management.
  • Strong customer service mindset, with excellent communication and interpersonal skills.
  • Detail-oriented and able to manage multiple tasks efficiently under pressure.
  • Proficient in Microsoft Office (Excel, PowerPoint, Word, and Outlook).
  • Ability to adapt quickly to a fast-paced working environment.
  • Immediate availability will be an added advantage.

Additional Information:

  • Location: Central region.
  • Working hours: Monday to Friday, 9:00am to 6:00pm; Saturdays/PH on a rotating roster.
  • Team: You will be part of the Customer Relations Team, reporting to the Customer Service and POC Manager.
  • KPI-driven role with time-sensitive targets for processing orders and responding to customer enquiries.
  • OT may be required during peak periods to clear all orders and enquiries before the daily cut-off.

Tell employers what skills you have

Outlook
Order Processing and Change Request Management
Microsoft Office
Microsoft Excel
Customer Service Operations
Interpersonal Skills
Order Processing
Public Transport
PowerPoint
order process
Pressure
Time Management
Accurate Data Entry
Communication Skills
Administrative Support
Excel
Customer Service
Screening
Pricing
Customer Relations
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