Customer Service Assistant
2 weeks ago
Benefits:
- Competitive compensation package with performance-based bonuses and benefits.
- Central location with convenient access to public transport (reimbursement provided).
- Structured 5.5-day workweek with rotational Saturday or Public Holiday duties.
- Comprehensive medical, dental, and health screening benefits.
- Opportunity to work in a dynamic, fast-paced customer service team with a clear career pathway.
Job Description:
We are looking for a meticulous and proactive Customer Service Assistant to join our Customer Relations Team. You will be responsible for handling a high volume of quotations, sales orders, and customer enquiries across multiple channels. If you thrive in a fast-paced environment and are detail-oriented, we invite you to be a key part of our customer service operations.
Roles & Responsibilities:
- Handle and process a large volume of quotations and sales orders within stipulated target times.
- Respond to customer enquiries via phone, email, and web chat in a professional and timely manner.
- Manage claims related to shipment delays, defective items, or incorrect pricing.
- Collaborate with internal teams and external stakeholders to resolve order-related issues.
- Encourage customers to use our e-commerce platform for a seamless ordering experience.
Requirements:
- Minimum GCE "O" Level qualification.
- At least 1 year of experience in order processing and customer enquiry management.
- Strong customer service mindset, with excellent communication and interpersonal skills.
- Detail-oriented and able to manage multiple tasks efficiently under pressure.
- Proficient in Microsoft Office (Excel, PowerPoint, Word, and Outlook).
- Ability to adapt quickly to a fast-paced working environment.
- Immediate availability will be an added advantage.
Additional Information:
- Location: Central region.
- Working hours: Monday to Friday, 9:00am to 6:00pm; Saturdays/PH on a rotating roster.
- Team: You will be part of the Customer Relations Team, reporting to the Customer Service and POC Manager.
- KPI-driven role with time-sensitive targets for processing orders and responding to customer enquiries.
- OT may be required during peak periods to clear all orders and enquiries before the daily cut-off.
Tell employers what skills you have
Outlook
Order Processing and Change Request Management
Microsoft Office
Microsoft Excel
Customer Service Operations
Interpersonal Skills
Order Processing
Public Transport
PowerPoint
order process
Pressure
Time Management
Accurate Data Entry
Communication Skills
Administrative Support
Excel
Customer Service
Screening
Pricing
Customer Relations
-
customer service
2 weeks ago
Singapore ELKEN SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesStrong listening, communicating, and customer service skills. Ability to multitask and provide effective solutions. Works well with others and helps foster a supportive work environment. Knowledge of our company's market, industry, and products.Tell employers what skills you haveCustomer Service SkillsAbility to MultitaskMicrosoft...
-
Customer Service
2 weeks ago
Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full timeRoles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...
-
Customer Service Representative
6 days ago
Singapore National Service Resort & Country Club Full timeJob SummaryThe Customer Service Officer will be responsible for handling telephone calls, enquiries, and memberships services for the National Service Resort & Country Club.Key ResponsibilitiesHandle telephone calls, answering enquiries on the Club's facilities and functions.Manage programmes applications and enquiries/facilities bookings.Assist with...
-
Service Centre Call Agent
2 weeks ago
Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeKey ResponsibilitiesProcess customer reservation requests and support loyalty and customer care inquiries. Handle Marriott brand contacts, assisting customers with booking needs or questions via voice and email channels. Deliver exceptional customer experiences by providing information on property facilities, services, and room accommodations. Identify...
-
Customer Service Assistant
2 weeks ago
Singapore FUJIFILM ASIA PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesJOB SCOPE:The Customer Service Assistant/Associate (“CSA”), Retail, is responsible for delivering service and operations excellence. He/she also engages in innovation and productivity initiatives for the store. He/she handles customers’ enquiries (in-store, by email or phone) to drive customer experience across channels.He/She...
-
Customer Service/Operation Executive
1 week ago
Singapore YEO GEOK CHIN LIGHTERAGE SERVICE Full timeKey Responsibilities* Deliver exceptional customer service and support to clients, ensuring their needs are met promptly and efficiently.* Provide clear and concise communication, both verbally and in writing, to address customer inquiries and concerns.* Collaborate with internal stakeholders to resolve customer issues and implement effective solutions.*...
-
Customer Service Assistant
1 week ago
Singapore LCENTRAL (AMK) PTE. LTD. Full timeJob SummaryLcentral (AMK) Pte. Ltd. is seeking a dynamic candidate to fill the role of Customer Service Executive. This is a part-time position that requires the ability to work flexibly and provide excellent customer service.Key ResponsibilitiesAs a Customer Service Executive, you will be responsible for ensuring the safety and well-being of students,...
-
Customer Service Assistant
2 weeks ago
Singapore OCI SYSTEM PTE. LTD. Full timeRoles & ResponsibilitiesJob Scope for Customer Service AssistantThe Customer Service Assistant for the accounting system solution provider. Plays a crucial role in delivering excellent customer service, addressing initial system usage inquiries, and establishing a strong foundation for positive customer relationships.Handling Product and Service...
-
Customer service manager
3 days ago
Singapore RMS MARINE & OFFSHORE SERVICE Full timeROLES & RESPONSIBILITIES : Playing a defining role in the communication with our Customer Center and Sales team in HQ. Respond to urgent enquiries & handle complains Increase sales revenue for business in local docking shipyards and site projects in local branch office. Leading the team or acting as “sounding board” and sparring partner for other key...
-
Customer Service Assistant
2 weeks ago
Singapore CATALYSTE PTE. LTD. Full timeRoles & ResponsibilitiesCompany OverviewCatalyste manages a portfolio of leading interior surface brands. With years of know-how and experience, our company has forged deep, synergistic partnerships with brands and companies to devise creative yet meaningful solutions for residential and commercial space owners across a wide spectrum of tastes and...
-
Customer Service Assistant
2 months ago
Singapore Daikin Airconditioning (Singapore) Pte Ltd Full timeJob Description Job Description Attend to telephone enquiries and provide front-line service to walk in customers for sales and repair of air-con spare parts, equipment and accessories, reserve stock where necessary Responsible for preparing delivery orders, generate invoices, debit and credit notes and documentation for parts return process; ensure...
-
Full-time Customer Service Officer
2 weeks ago
Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full timeRoles & ResponsibilitiesThe Job: Handle daily operation and maintaining of facilities within Bowling Centre Handle Cashier Counter during operation and reconcile daily payment balance Maintain relationship with the Club’s Members, guests and members of public by providing good customer service Ensure compliance to establish rules of the game during...
-
Customer Service Assistant
2 weeks ago
Singapore AUTHENTIC HR PTE. LTD. Full timeRoles & ResponsibilitiesWork location: Marina Blvd/Sengkang Grand MallWorkdays: 6 days per weekWorking hours: 12 hours per day following the shopping mall operation hoursMonthly Salary: S$2,000 to 2,300A reputable laundry/dry clean company is looking for a reliable and accountable customer service assistant (counter staff) to operate one of their outlets. ...
-
Full-time Customer Service Officer
2 weeks ago
Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full timeRoles & ResponsibilitiesThe Job: Handling telephone calls, answering enquiries on the Club’s facilities and functions. Handling of the Club’s programmes applications and enquiries/facilities bookings. Cashiering duties. Membership services – collection of sub-fees Administrative duties E.g. safe-keeping and proper recording of issuance of keys and...
-
Customer Service Assistant
2 weeks ago
Singapore ABSOLUTE KINETICS CONSULTANCY PTE LTD Full timeRoles & ResponsibilitiesJob Description1. Assist in front counter walk in enquires & registration.2. Assist in online and phone in registrations.3. Any other administrative duties within the customer service department.Job Requirements1. At least GCE 'N' & above2. At least 1 year of customer service or front line service work experience.3. Microsoft NAV...
-
Customer Service Operations Assistant
6 days ago
Singapore The International Air Transport Association Full timeAbout The International Air Transport AssociationWe are the world's leading association for the world's airlines and we're passionate about making air travel safer, smarter, more sustainable and more inclusive. We're driven by our mission to represent, lead and serve the airline industry.About the RoleWe're looking for a highly motivated and organized...
-
Customer Service Assistant
2 months ago
Singapore Daikin Airconditioning (Singapore) Pte Ltd Full timeJob Description JobDescription Attend to telephone enquiries andprovide front-line service to walk in customers for sales andrepair of air-con spare parts, equipment and accessories, reservestock where necessary Responsible forpreparing delivery orders, generate invoices, debit and creditnotes and documentation for parts return process; ensure...
-
Assistant Customer Service Manager
4 months ago
Singapore BACHA COFFEE PTE. LTD. Full timeRoles & ResponsibilitiesJoin the Bacha Coffee teamGreat ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...Bacha Coffee specialises in 100% Arabica coffees and provides...
-
Customer Service Assistant
2 months ago
Singapore COSMO MEDICAL SPA PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:• Handle customer sales inquiries ( phone, email or walk-in customers)• Customer service at front desk• Responsible for calling and SMS reminders to customers• Responsible for cashier duties and accounts for transactions• Responsible for administrative duties for the outlets• Provide advice and guidance on...
-
Customer service Assistant
2 weeks ago
Singapore THE CONSCIOUS LIFESTYLE PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:1. Provide new and existing customers with the latest promotional offers through social media platforms.2. Execute the company's sales strategy to increase market share and achieve the sales target set by the company.3. Answer new/existing customers' enquiries and complain professionally (including social...