Salesforce Business Analyst

2 weeks ago


Singapore JONDAVIDSON PTE. LTD. Full time
Roles & Responsibilities

  • Min 8 years of Business Analyst experience
  • Plan the requirements elicitation phase and get alignment with the PM and client on the end-to-end delivery of the project
  • Work closely with the product owner and SMEs to gain in-depth understanding of value chain, business strategy, processes, services, project roadmap and the context in which the business operates.
  • Facilitate discovery workshops with the purpose of understanding the as-is process flow, pain points and desired features for to-be state
  • Agree the review and sign-off process with product owner and PM
  • Assess the business processes in-depth and identify opportunities to streamline the processes by reducing wastes and leveraging Salesforce features
  • Work with the product owner, key stakeholders from client side and technical architect/lead to develop and review:To-Be process flows
    List of themes, epics and user stories summary
  • Conduct technical assessment with technical architect/lead to identify custom vs standard functionalities on the proposed to-be state
  • Lead product owner and sponsor in custom versus standard discussions and do a rapid POC on standard functionalities if required
  • Engage product owner and key stakeholders from client side to prioritize epics and develop a release plan
  • Flag the operational and technological risks for the proposed target and in-transition to-be state
  • Work closely with UX designer on the prototype where project has a dedicated UX resource
  • Work with the PM and the product owner to lead or participate in user story estimation sessions.
  • Run requirements grooming sessions with product owner and SMEs to develop acceptance criteria for the user stories.
  • Work with the technical team to break down large user stories to small sprint size stories.
  • Be a point of contact for the technical team to provide clarification on user stories where required.
  • Foster collaboration between business stakeholders, subject matter experts, technical architect/lead, developers and testers

Tell employers what skills you have

Revenue Management
Designer
Salesforce.com Implementation
Performance Enhancement
Operational Excellence
Salesforce.com
Salesforce
User Stories
Business Analysis
Sales Management
Business Strategy
Salesforce.com Consulting
Data Mining
Sales Operations
implemented Salesforce
Business Process
Business Analyst
Salesforce Administrator
UX
Salesforce Marketing Cloud
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