Business Salesforce Solution Expert

2 days ago


Singapore SCIENTEC CONSULTING PTE. LTD. Full time
About the Role

We are seeking a detail-oriented Business Analyst (Salesforce) to bridge the gap between business needs and Salesforce technology solutions. You will play a pivotal role in gathering requirements, analyzing processes, and ensuring the successful implementation of Salesforce solutions that drive business efficiency and growth.

Key Responsibilities:
  • Collaborate with stakeholders to gather and document business requirements for Salesforce projects.
  • Translate business needs into functional and technical specifications for Salesforce configurations and customizations.
  • Work closely with developers and Salesforce administrators to design and implement solutions.
  • Conduct gap analysis and recommend process improvements.
  • Develop user stories, workflows, and wireframes to illustrate solutions.
  • Facilitate workshops, user training, and knowledge transfer sessions.
  • Perform end-to-end testing to ensure quality delivery.
  • Maintain documentation for processes, configurations, and solutions.
  • Stay updated on Salesforce capabilities and recommend best practices.
Requirements
  • Bachelor's degree in Business, IT, or related field.
  • Proven experience as a Business Analyst, preferably in Salesforce projects.
  • Strong understanding of Salesforce functionalities, including Sales Cloud, Service Cloud, and integrations.
  • Proficiency in gathering and documenting business and functional requirements.
  • Experience in tools such as JIRA, Confluence, or similar project management systems.
  • Strong analytical, problem-solving, and communication skills.
  • Salesforce certifications (e.g., Salesforce Administrator or Business Analyst) are a plus.
About Us
  • Competitive compensation package.
  • Professional growth opportunities through training and certifications.


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