Senior Business Analyst, Salesforce Delivery Specialist

6 days ago


Singapore Grab Full time

About the Role:

This Senior Business Analyst position plays a key role in enhancing our Salesforce platform and improving adoption. The candidate will need a strong techno-functional background in Salesforce, with proven hands-on experience in Service Cloud, Sales Cloud, and Community Cloud modules.

Key Responsibilities:

  • Develop functional and technical requirements and IT solutions by understanding customer and product needs.
  • Work closely with the Business Owner and Scrum Master to ensure the team delivers value to the business.
  • Influence business unit leads to meet project objectives.
  • Engage with business stakeholders, gather requirements, and map them to solutions that leverage Salesforce functionality.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 6 years of business analysis experience in the Salesforce platform.
  • Strong knowledge of Salesforce Product features and ability to configure and run POC demos with the business.

What We Offer:

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best.



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