Lead business analyst, salesforce delivery
2 weeks ago
Company Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Job Description Get to Know the Team Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalized enterprise technology experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team. Get to Know the Role This role will report to Senior Manager, Salesforce Delivery Lead and plays a critical role of a Salesforce Lead Business Analyst with an exciting journey to enhance our Salesforce platform and improve adoption. The candidate will need a strong techno-functional background in Salesforce (out-of-the-box standard functionality and custom solutions) with proven hands-on experience in Service Cloud, Sales Cloud and Community Cloud modules. This role will be onsite, and the office location is in Singapore. The Critical Tasks You Will Perform You will: Lead a team of Business Analysts, plan and prioritize projects, and ensure value delivery to the business. Translate business strategies into technical requirements and IT solutions, understanding customer and product needs. Share the product vision and collaborate with Business Owners and Scrum Masters to execute projects effectively. Influence business unit leads and ensure alignment with project objectives using agile methodologies. Engage with stakeholders, gather requirements, and develop solutions leveraging Salesforce functionality. Craft business requirement documents, user stories, and system design specifications, ensuring traceability. Manage the product backlog, understanding and prioritizing business needs while proposing enhancements. Conduct UAT training, create and run UAT test scripts, and coordinate system testing. Identify opportunities to leverage the Salesforce platform for emerging business needs and provide guidance on solutions. Collaborate on technical architecture and bring domain expertise to the team. Identify system/design bottlenecks and propose innovative solutions. Implement large-scale integrations and understand authentication mechanisms and deployment processes. Qualifications What Skills You Will Need Salesforce Expertise : At least 8 years of business analysis experience with strong knowledge of Salesforce features (Sales and Service Cloud) and hands-on experience with configuration and customization. Technical Proficiency : Experience with Salesforce configuration (Flows, Security Model, Process Automation, Data Migrations, SOQL/SOSL, Dashboards) and customization skills. Agile Methodologies : Proven experience in leading projects using agile delivery, prioritizing requirements, and conducting functional testing. Integration Experience : Proven experience in implementing large-scale web service integrations and good understanding of CI/CD platforms like Git Lab, Copado, Jenkins, Ant tool. Salesforce Certifications : Certified Salesforce Administrator, Advanced Administrator, Sales Cloud Certified, and Service Cloud Certified are required. CPQ Specialist certification is a plus. Additional Tools : Good understanding of Salesforce Lightning Aura/LWC frameworks, Marketing Cloud, Pardot, and App Exchange tools like Conga and Adobe Sign. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With Grab Flex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. What we stand for at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. #J-18808-Ljbffr
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Lead business analyst, salesforce delivery
2 weeks ago
Singapore GrabTaxi Holdings Pte. Ltd. Full timeAbout Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the...
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Lead Business Analyst, Salesforce Delivery
3 weeks ago
Singapore GRABTAXI HOLDINGS PTE. LTD. Full timeRoles & ResponsibilitiesAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...
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Salesforce Business Analyst
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Singapore ZENITH INFOTECH (S) PTE LTD. Full timeRoles & Responsibilitiesi. The Business Analyst shall have at least a Diploma, with at least three (3) years’ experience as a Business Analyst, Scrum Master, Product Owner or equivalent in Agile projects. The Business Analyst shall be a Certified Scrum Product Owner or Certified Scrum Master or equivalent. Business Analysts who graduated from Business...
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Singapore Grab Full timeAbout the Role:This Senior Business Analyst position plays a key role in enhancing our Salesforce platform and improving adoption. The candidate will need a strong techno-functional background in Salesforce, with proven hands-on experience in Service Cloud, Sales Cloud, and Community Cloud modules.Key Responsibilities:Develop functional and technical...
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Singapore K2 PARTNERING SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesRole Overview: The Salesforce Business Analyst will bridge the gap between stakeholders and the development team to ensure business needs are met effectively within the Salesforce platform. The role involves gathering requirements, managing backlogs, and conducting user acceptance testing using Agile methodologies. The ideal candidate...
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Singapore NICOLL CURTIN TECHNOLOGY PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: You will be responsible for analyzing business requirements and translating them into technical solutions Work closely with stakeholders to identify business needs and provide recommendations for process improvements. Responsible for conducting business process analysis, design, and requirements analysis. ...
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Singapore ZENITH INFOTECH (S) PTE LTD. Full timeRoles and Responsibilities:i. To be successful as a Salesforce Business Analyst at ZENITH INFOTECH (S) PTE LTD., you will require at least a Diploma and three years' experience as a Business Analyst, Scrum Master, Product Owner or equivalent in Agile projects.ii. You must have applied knowledge of Salesforce capabilities and limitations to guide...
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Salesforce Business Analyst – 12 months contract
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Singapore PARAMETA SOLUTIONS (SINGAPORE) PTE. LIMITED Full timeRoles & ResponsibilitiesGroup OverviewThe TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect...
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Senior Salesforce Business Solutions Expert
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Singapore Careers@Gov Full timeWe are seeking a highly experienced and strategic Enterprise Applications and Salesforce Program Lead to drive the successful implementation, management, and architectural integrity of our Enterprise Applications platform, particularly on the Salesforce platform.Key ResponsibilitiesArchitectural Leadership: Design and oversee the overall Salesforce...
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Singapore Infosys Limited Full timeAbout Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in 51 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the...
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Singapore Singtel Full timePrimary ResponsibilitiesLead the development of large-scale Salesforce projects, ensuring technical excellence and adherence to industry best practices.Design and implement robust system-level architectures, incorporating high-level design, architectural policies, and design and programming guidelines.Maintain control over the architecture throughout the...