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Customer Service Officer

1 month ago

Singapore PERFORMANCE MICRO INTERNATIONAL PTE LTD Full time
Roles & Responsibilities

Job Description

  • Provide excellent customer service, liaise with clients through e-mail and phone.
  • Using SAP system to key in Sales Order, purchasing order, invoicing
  • Follow up and to monitor delivery of outstanding customers' orders and provide customer support for shipments
  • Responsible for daily order processing, purchasing, invoicing
  • Prepare Shipping documentation (Import/ LC/ documentation/ Bill of Lading/ AWB)
  • To co-ordinate with factory team for production progress and export/import shipment preparation
  • Send all necessary information and documentation to clients / agents / sea companies / forwarders accurately and on a timely basis
  • Training will be provided

Requirements

  • Minimum GCE N or O level / Diploma in any discipline
  • Responsible, positive attitude, be able to work independently and as a team player
  • Basic computer literacy and good knowledge in Microsoft office.
  • Proficiency in Microsoft Excel and Word etc.
  • Min 1 year experience in customer service or logistic/supply chain/shipping industry would be an advantage.
  • Entry level candidates without experience will be considered to apply as training will be provided.
  • To handle queries and concerns from English and Mandarin speaking counterparts in regards with the documents related matter and to liaise with peer base in Taiwan and China
Tell employers what skills you have

Factory
Microsoft Office
Microsoft Excel
Customer Support
Interpersonal Skills
Purchasing
Invoicing
SAP
Team Player
Microsoft Word
Customer Service
Shipping
Computer Literacy
Able To Work Independently
Customer Service Experience