Air Export Customer Service

2 weeks ago


Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
Roles & Responsibilities

Air Export Customer Service (Officer)

  • Working Day: Mon – Fri 9am to 6pm | Sat 9am -1pm (After Probation alt sat)
  • Working Location: Changi Airfreight Centre
  • Salary: $2200 – 2700

Job Responsibilities:

  • Coordinate all export airfreight shipments, ensuring timely bookings, documentation, and cargo readiness.
  • Liaise with customers, airlines, freight forwarders, and overseas agents on shipment schedules and requirements.
  • Prepare and process export documentation including AWB, export permits, invoices, and packing lists.
  • Monitor and track shipments to ensure smooth operations and resolve any delays or issues.
  • Ensure compliance with all regulatory requirements and company policies.
  • Provide regular shipment status updates to customers and attend to enquiries promptly.
  • Coordinate closely with internal departments such as warehouse and operations teams to ensure service excellence.
  • Prepare export documentation including air waybill (AWB) draft

Job Requirements:

  • At least 1 year of relevant experience in airfreight export operations or freight forwarding.
  • Familiar with export procedures, documentation, and Incoterms.
  • Proficient in Microsoft Office (Excel, Word, Outlook).
  • Knowledge of systems such as Tradenet / Cargowise is a plus

The Supreme HR Advisory Pte Ltd EA No: 14C7279

SAMUEL SIAW Reg No: R24124745

Tell employers what skills you have

Outlook
Microsoft Office
Supply Chain
Compliance
Freight
Transportation
Excel
Regulatory Requirements
Customer Service
Service Excellence
Shipping
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