Air Export Customer Service Officer

2 weeks ago


Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
Roles & Responsibilities
  • Air Export Customer Service (Officer)
  • Working Day: Mon – Fri 9am to 6pm | Sat 9am -1pm (After Probation alt sat)
  • Working Location: Changi Airfreight Centre
  • Salary: $2200 – 2700

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilities:

  • Coordinate all export airfreight shipments, ensuring timely bookings, documentation, and cargo readiness.
  • Liaise with customers, airlines, freight forwarders, and overseas agents on shipment schedules and requirements.
  • Prepare and process export documentation including AWB, export permits, invoices, and packing lists.
  • Monitor and track shipments to ensure smooth operations and resolve any delays or issues.
  • Ensure compliance with all regulatory requirements and company policies.
  • Provide regular shipment status updates to customers and attend to enquiries promptly.
  • Coordinate closely with internal departments such as warehouse and operations teams to ensure service excellence.
  • Prepare export documentation including air waybill (AWB) draft

Job Requirements:

  • At least 1 year of relevant experience in airfreight export operations or freight forwarding.
  • Familiar with export procedures, documentation, and Incoterms.
  • Proficient in Microsoft Office (Excel, Word, Outlook).
  • Knowledge of systems such as Tradenet / Cargowise is a plus
Tell employers what skills you have

Outlook
Excellent Communication Skills
Charter
Microsoft Office
Vetting
Ships
Supervisory Skills
Vessel Operations
Accounting
Compliance
Good Communication Skills
Freight
Budgeting
Excel
Regulatory Requirements
Customer Service
Service Excellence
Shipping
Cost Control
People Management

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