Customer Service Experience

3 weeks ago


Singapore ALPHAEUS PTE. LTD. Full time
Roles & Responsibilities

Summary:

The 1st Level Support is required to provide 1st point of contact for customers and provide excellent customer service to address their inquiries, concerns, or complaints.


Responsibilities:

  • Answering incoming calls and making outbound calls to customers.
  • Manage incoming emails.
  • Provide Live-Chat support.
  • Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
  • Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
  • Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
  • Ensuring accurate and complete documentation of customer interactions and transactions in the system.
  • Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.


Requirement:

  • Minimally Nitec qualifications in any disciplines
  • Minimum 1 year Customer Service Experience in technical or non-technical call center environment
  • Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
  • Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
  • Basic computer skills and proficiency in typing are also important.



Tell employers what skills you have

Customer Service Skills
Product Knowledge
Outlook
Excellent Communication Skills
Active Directory
Exceptional Customer Service
Administration
Channel
Service Level
Windows OS
Mobile Devices
Customer Service
Customer Service Experience
Call Center
Technical Support

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