Equity Sales Trader

4 weeks ago

Singapore CMC MARKETS SINGAPORE INVEST PTE. LTD. Full time
Roles & Responsibilities

Role & Responsibilities

Business Development

  • Ability to generate business through networks
  • Adhere to and achieve consistent monthly/quarterly KPI targets (eg. growth, retention, referrals)
  • Provide proactive, end-to-end high-quality service for our premium value clients to ensure a positive, tailored trading experience, thereby optimising revenue growth for the business
  • Attend Client Entertainment functions, both one-on-one and event situations
  • Constantly improving and innovating to create real points of differentiation in our markets

Account Management

  • Responding to client's enquiries and providing clients with product knowledge to ensure optimum utilisation of products and platforms
  • Proactively identify and cross sell additional products and services to existing clients
  • Proactively identify opportunities to improve the client experience
  • Gain referrals from existing client base
  • Where authorised, execute orders with speed, accuracy, and efficiency
  • Act as a brand ambassador in all client interaction
  • Proactively respond to and manage inbound client queries through Phone and Email professionally and efficiently
  • Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service if required
  • Take ownership for ensuring accurate client information is recorded in relevant internal systems (e.g. Dojo, Pega, Salesforce etc) in a timely manner if required

Education

  • Building content to support clients with trading decisions and keeping abreast of market conditions
  • Education on trading/investment strategies to help clients meet their aims and objectives
  • Running webinars, seminars and events for premium clients
  • Identifying and realising opportunities to educate our premium value clients on our products and range of services.

Media

  • Provide ad-hoc insightful, directed and knowledgeable market commentary for PR purposes. This may require presence across multiple mediums, including and not limited to television, radio and written commentary.

Product Management

  • Be the product and platform expert for both internal an external stakeholders, with the ability to competently demonstrate and educate clients in its use

Compliance

  • Understand and adhere to local and global compliance guidelines and relevant regulations for the jurisdiction of operation
  • Maintain personal/ professional development to meet the changing demands of the role, including all relevant regulatory and legislative training
  • When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high-quality service that presents a professional and positive image of CMC Markets.
  • Demonstrating desirable/required conduct to board, team managers and all staff
  • Other duties as appropriate to the position

Key Skills & Experience

Essential

  • 3-5 years relevant experience
  • Ability to work effectively as part of a team and with leadership
  • Operates with integrity and a highly client centric mind set, with an ability to build, influence and enhance strong and meaningful client relationships
  • Ability to bring across a book or network of clients is desirable
  • Demonstrates passion and enthusiasm for our products and services
  • Intermediate knowledge/experience of financial markets
  • Proven ability to work with KPIs and targets
  • Strong customer service and relationship management orientation
  • Excellent verbal and written communication skills (English & Mandarin)
  • Strong resilience and capacity to work with high-net-worth clients
  • Sales/relationship management/customer service experience required
  • Proven ability to trade on behalf of clients in an accurate and timely manner
  • Tertiary degree in relevant discipline desirable (Business, Finance, Economics etc.)

Desirable

  • CMFAS M1B, M6 regulated
  • Suitability to be an FCA SMCR Certification Function
  • Experience in similar roles
  • Post-graduate Degree in relevant discipline
Tell employers what skills you have

Product Knowledge
Account Management
Team Collaboration
Referrals
Television
Entertainment
Mathematics
Relationship Management
Economics
Product Management
Compliance
Revenue Growth
Customer Service
Business Development
Back Office

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