Customer Service Manager

2 weeks ago


Singapore NETTBOX PTE. LTD. Full time
Roles & Responsibilities

  • Supervise day-to-day operations in the customer service department.
  • Respond to customer service issues in a timely manner.
  • Maintain a good and strong rapport with customers
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Implement an effective customer loyalty program.
  • Maintain accurate records and document all customer service activities and discussions.
  • Assess service statistics and prepare detailed reports on your findings.
  • Hire and train new customer service agents.
  • Manage the approved budget of the customer service department.
  • Stay informed on the latest industry techniques and methods.

Tell employers what skills you have

Coaching
Leadership
Microsoft Office
Customer Experience
Interpersonal Skills
Customer Loyalty
Inventory
Administration
Strategy
Compliance
Customer Satisfaction
Statistics
Customer Service
Customer Services
Service Delivery

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