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Customer Service Manager
2 months ago
Job Title: Customer Service Manager
Company: THE TALENT NETWORK PRIVATE LIMITED
Job Type: Full-time
Location: Central Area
Job Summary:
We are seeking a highly skilled Customer Service Manager to join our team at THE TALENT NETWORK PRIVATE LIMITED. As a Customer Service Manager, you will be responsible for leading our customer service team and ensuring that our clients receive exceptional service.
Key Responsibilities:
- Lead and manage a team of customer service representatives
- Develop and implement customer service strategies to improve customer satisfaction
- Provide training and coaching to customer service representatives to ensure they have the skills and knowledge needed to provide excellent customer service
- Monitor and analyze customer feedback to identify areas for improvement
- Collaborate with other departments to ensure seamless customer service delivery
Requirements:
- Minimum 3-5 years of experience in customer service management
- Proven track record of improving customer satisfaction and loyalty
- Excellent leadership and communication skills
- Ability to analyze data and make informed decisions
- Strong problem-solving and conflict resolution skills
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
How to Apply:
Interested candidates should submit their resume and a cover letter to the hiring manager.