Customer Care Officer
5 days ago
Working Hours: Mon-Fri: 830am-530pm
Job Description:
- Counter (Primary Responsibility)
• Attend to walk-in customers, be it
o General Enquiries o Repairs (First-Level Check)
o Products(s) Viewing & Introduction
o Showroom Sales
o Shell Escape Redemption
• Receiving inbound and making outbound calls.
• Showroom maintenance (house-cleaning etc.)
• Administrative works (paper works etc.) related to counter and showroom
• Follow-up on customers’ & dealers’ repair sets
• Assist Call Centre when called upon.
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled.
Call Centre (Secondary Responsibility)
• Receiving inbound and making outbound calls.
• Administrative works (paper works etc.)
• Assist to handle enquires from our Business WhatsApp
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled.
Requirement: -
• A ‘ready to serve’ mentality and a ‘willingness to serve’ heart • 5 days’ work week (require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home
• Preferably two years of working experience in similar field
• Self-motivated, team player and able to work independently with minimum supervision.
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON
Alternatively, you may send your application and resume in MS Words format to tioman009@gmail.com or Whatsapp to 8767 9648
By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.
**We regret to inform that only shortlisted candidates would be notified.
K N Tan
Registration Number: R1768143
EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY)
R: 8UEJ1NDC8
Tell employers what skills you have
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
Dashboard
Customer Care
Administration
Customer Satisfaction
Wellbeing
Team Player
Microsoft Word
Customer Service
Screening
Able To Work Independently
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