Customer Care Executive
5 days ago
Tasks and duties
- Interacting with customers to provide information about our STAR Confinement services.
- Resolving any issues by addressing and understanding customers' needs.
- Using communication tools such as telephone, email or chat to address customer enquiries and complaints.
- Tracking customer interactions, recording details of enquiries, follow-ups, as well as actions taken.
- Working with other departments or staff to ensure customer satisfaction.
- Sourcing and developing client referrals to build business relationships.
- Monitoring processes and procedures to adhere to company standards and policies.
Tell employers what skills you have
Customer Retention
Microsoft PowerPoint
Referrals
Microsoft Office
Microsoft Excel
Written English
Videography
Customer Experience
Customer Information
Customer Care
Customer Satisfaction
Microsoft Word
Customer Service
Sourcing
Online Research
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