Support Team Lead

3 weeks ago


Singapore APTSYS TECHNOLOGY SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

Qualifications & experience

  • At least 2 years of customer service management experience in customer facing role preferred.
  • Strong organisational, analytical and effective problem solving skills.
  • Strong communication skills, both written and verbal.
  • Proven people management skills.
  • Self-starter. Possess professional, positive, can-do attitude. Manage pressure effectively.

Tasks & responsibilities

  • Carry out supervisory duties to plan, assign and direct work to ensure daily operation support efficiency.
  • Ensuring that internal KPIs are met.
  • Identify and provide solutions to both customers' and team needs.
  • Identifies, evaluates, and prioritises customer problems and complaints to ensure that inquiries are successfully resolved.
  • Ensure new customers implementation is on time and satisfactory.
  • Provide ongoing training to the team to ensure effective system use.
  • Recommend and implement process improvements to enhance system functionality and user experience.
  • Develop and enforce policies and procedures.
  • Any other ad-hoc duties as assigned.

Benefits

  • Excellence career progression
  • Learn and get Involved in FinTech
  • Help push new technology to the public
Tell employers what skills you have

Coaching
Management Skills
Customer Service Management
Housekeeping
User Experience
Wealth
Reliability
Pressure
AV
Customer Service
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