team lead #HMS
4 weeks ago
team lead
location: funan for first fewmonths, then ubi
work hour: monday to friday830-615
Responsibilities:
Support theexecution of daily channel operations, ensuring smooth handling ofinquiries, escalations, and issue resolutions.
Act asthe first point of contact for channel-related issues, ensuringtimely resolution and escalation when necessary. Develop responsesfor clearance with ServiceSG's Service Transformation &Planning Team.
Troubleshoot operational problems,document cleared responses, and maintain a knowledge base forfuture reference.
Collaborate with the Quality AssuranceSpecialist to implement process improvements and support traininginitiatives.
Provide feedback to the team lead regardingrecurring challenges and opportunities for improvingprocesses.
Maintain accurate and up-to-date records ofoperations activities and provide administrative support to theteam.
Communicate and coordinate with internal andexternal stakeholders to address operational challenges.
Assist in preparing reports and metrics for internal reviewsand meetings.
How to Apply: Send your resume to: jocelynchan@recruitexpress.com.sg
Telegram:@jocelynchan
JocelynChan
Consultant | Recruit Express Pte Ltd(Healthcare & Lifescience)
EA License No:99C4599 | Personnel EA License No: R1331820
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