Senior Client Manager

3 weeks ago

Singapore WAGGENER EDSTROM WORLDWIDE SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities

Client Engagement:

  • Provide strategic counsel to key clients & serve as a trusted advisor on clients & competitors
  • Manage & grow senior-level client relationships
  • Assure internal & external stakeholders are aligned
  • Strategic direction on accounts, keeping clients informed of account direction and maintaining forward momentum on projects
  • You're an operational excellence engine that are an ace at project management, delivery & timelines.
  • Negotiate & manage client expectations & satisfaction
  • Assist in strategy, planning and budget setting processes
  • You must get B2B marketing & are an ace at it

Business Acumen and Strategic Thinking:

  • Develop & execute integrated communication plans
  • Data, Audience insights, and planning capabilities.
  • Participate in budget & resource management & tracking team utilization
  • Drive cross-team integration/ collaboration
  • Build awareness & showcase capabilities, talent & results internally & externally
  • Ability to detect and mitigate possible issues, conflicts, and disruptions in the business
  • Oversee content, including press releases, articles, media kits, and pitch materials, that aligns with client objectives and enhances brand positioning.
  • Collaborate with creative and digital teams to produce integrated content, actively contributing to the creation and refinement of strategic messaging.

New Business Development:

  • Assess validity and value of new & organic growth opportunities
  • Serve as a project manager in preparation & delivery of organic growth or new business proposal content & in-person pitch meetings
  • Share industry POV and strong understanding of shifts and opportunities in the competitive agency landscape
  • Inform, educate & influence existing and potential future clients directly on WE value and positioning relative to competing agencies
  • Have a keen eye for opportunities to expand agencies scope and value add to the clients
  • Is able to connect the dots and see the bigger picture for the client and agency

People Leadership:

  • Manage career development & performance of direct reports
  • Mentor and motivate staff with the goal of retention and development
  • Oversee resource allocation across team including staffing/hiring/on boarding new talent
  • Partner with Human Resources to manage employee relations issues
  • Manage up & educate senior staff on crisis issues, & client/team satisfaction
  • Model & hold team accountable to demonstrating agency values

Stakeholder Engagement:

  • Build & grow relationships with key, senior level media/influencers/KOLs
  • Solicit & share feedback/perception from media & KOLs regarding client(s), competition & position in the industry in order to counsel clients & inform actions
  • Identify global, digital & social communication trends; educate clients/agency
  • Conceive & tell strategic stories apart from client business milestones
  • Manage junior level staff on global influencer processes & trends

Digital, Social & Healthcare Acumen:

  • Identify & drive digital/social media strategies; either standalone or as integration into all communication marketing plans
  • Support the establishment of social media objectives & goals across the account in line with healthcare policies and regulations
  • Articulate emerging media platforms & if/how they meet client's business needs
  • Lead clients in understanding the importance of social media engagement or newer platforms for engagement (eg: LinkedIn, SEO, native advertising, etc)

Requirements:

  • A minimum of 6 years communications experience (marketing, internal communications, external communications), across PR agencies and/or in-house roles
  • Good understanding of the Asian & healthcare media/platforms landscape including strong relationships with Singapore based journalists and media
  • Track-record of running successful campaigns in Asia is a requirement
  • Sound knowledge and interest in the Healthcare sector is a requirement
  • Experience in community management, influencer engagement and social media campaigns is preferred
  • Superior written and verbal communications skills; demonstrated ability to effectively multitask, delegate and manage assignments and accurately evaluate others' work
  • Writing skills – you will be a master of words and can/should be able to articulate and write proper digital/data first proposals or communications proposals.
  • Ability to act as a daily client contact for multiple clients simultaneously and possesses a track record of responsible, client-related finance management, including comprehensive managing within client budgets
  • Able to manage and inspire a team and to make sound judgments daily, knowing when to seek senior counsel
  • Fluency in English (written and spoken) required. A second regional language such as Mandarin would be a bonus
  • Any leadership experience mentoring a junior would be a bonus
Tell employers what skills you have

Press Releases
Mentoring
Budgets
Internal Communications
Social Media
Community Management
Business Acumen
B2B Marketing
Career Development
Stakeholder Engagement
Project Management
New Business Development
Resource Management
Articulate
Strategy Planning
Employee Relations

  • Senior Client Manager

    3 weeks ago

    Singapore RANDSTAD PTE. LIMITED Full time

    Roles & ResponsibilitiesAbout the roleMy client is seeking a highly experienced and results-driven Senior Client Manager with a strong background in Advertising Technology sales. You would be tasked with managing large advertisers, coaching and mentoring sales managers, and collaborating with both internal and external stakeholders to drive revenue growth...

  • Senior Client Success Manager

    2 days ago

    Singapore EMARSYS PTE. LTD. Full time

    Roles & ResponsibilitiesWhat you'll doAs a Senior Client Success Manager, you will own the satisfaction, retention, and growth of a portfolio of Emarsys clients. Your primary focus will be building long-term, successful partnerships by understanding each client's business objectives, marketing goals, and challenges. You will work closely with senior...

  • Programme Executive

    3 weeks ago

    Singapore SASCO SENIOR CITIZENS' HOME Full time

    Roles & ResponsibilitiesJob purposeThe jobholder is primarily responsible to cultivate a vibrant community of senior volunteers, encouraging active participation among seniors and fostering a supportive atmosphere for community involvement. He/she is to provide support to seniors through engaging activities, home visits, promoting social interaction and...

  • Senior Client Acquisition Manager

    4 weeks ago

    Singapore BEATHCHAPMAN (PTE. LTD.) Full time

    Roles & ResponsibilitiesAre you a dynamic and entrepreneurial professional with a passion for building interpersonal relationships?Be part of an innovative team in a prestigious and forward-thinking organisation. Enjoy a role that combines autonomy, challenge, and the chance to make a tangible impact.We are partnering with a leading financial institution in...

  • Manager/Senior Manager, Client and Partner Development

    6 days ago

    Singapore Singapore Institute of Technology Full time

    Manager/Senior Manager, Client and Partner Development Job no: 498860Department: SITLEARN Contract type: Contract Apply now SITLEARN is the lifelong learning and professional development division of the Singapore Institute of Technology (SIT). We offer a wide range of programmes designed to help individuals and organisations stay competitive and relevant in...

  • Client Manager

    3 weeks ago

    Singapore WAGGENER EDSTROM WORLDWIDE SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob ResoponsibilitiesClient Engagement & Strategic ThinkingProvide strategic counsel to key clients & serve as a trusted advisor on clients & competitors Manage & grow senior level client relationships Assure internal & external stakeholders are aligned Direct activity on assigned accounts, keeping clients informed of account...

  • Senior Client Director

    3 weeks ago

    Singapore BRAINLABS APAC PTE. LTD. Full time

    Roles & ResponsibilitiesSenior Client DirectorWe are Brainlabs, the High-Performance media agency, on a mission to become the world's biggest and best independent media agency. We plan and buy media that delivers profitable and sustained business impact. And what's our formula? Superteams of Brainlabbers, fueled by data and enabled by technology.Brainlabs...

  • Senior Client Director

    3 weeks ago

    Singapore BRAINLABS APAC PTE. LTD. Full time

    Roles & ResponsibilitiesSenior Client DirectorWe are Brainlabs, the High-Performance media agency, on a mission to become the world's biggest and best independent media agency. We plan and buy media that delivers profitable and sustained business impact. And what’s our formula? Superteams of Brainlabbers, fueled by data and enabled by technology.Brainlabs...

  • Senior Associate, Business Management, Private Clients

    2 days ago

    Singapore VISTRA TRUST (SINGAPORE) PTE. LIMITED Full time

    Roles & ResponsibilitiesIt's never been a more exciting time to join Vistra.At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without...

  • Manager/Senior Manager, Client Success

    3 weeks ago

    Singapore MCI GROUP ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesTHE OBJECTIVEThe Manager/Senior Manager Client Success also called a major account manager, key account manager, national/global account manager is the guardian of the strategic client relationship, orchestrating the deployment of corporate-wide resources to provide comprehensive products, services, and solutions to the strategic...

  • Manager/Senior Manager, Client Success

    3 weeks ago

    Singapore MCI GROUP ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesTHE OBJECTIVEThe Manager/Senior Manager Client Success also called a major account manager, key account manager, national/global account manager is the guardian of the strategic client relationship, orchestrating the deployment of corporate-wide resources to provide comprehensive products, services, and solutions to the strategic...

  • Admin Officer

    7 days ago

    Singapore SASCO SENIOR CITIZENS' HOME Full time

    Roles & ResponsibilitiesWorking Location: Jurong West Day Care CentreBenefitsAnnual Wage Supplement (AWS) Bonus (Performance + Variable) Annual Salary IncrementJob PurposeAssist the social worker and at times the centre manager with administrative tasks and requirements. To ensure that there is proper documentation and filing of documents. To liaise with...

  • Client Solutions Manager

    3 weeks ago

    Singapore BLACKBOX RESEARCH PTE LTD Full time

    Roles & ResponsibilitiesWe are looking for a talented and experienced Client Servicing Manager to lead our business development efforts and to deliver insights and solutions to our clients. This role is responsible for managing and optimizing the tender process, as well as driving inbound sales initiatives to achieve revenue growth. The ideal candidate will...

  • Senior Associate, Communications

    1 day ago

    Singapore RSVP Singapore The Organisation of Senior Volunteers Full time

    Roles & ResponsibilitiesAs our digital marketing and social media associate, you will be pivotal in driving our organisation's online presence and engagement. You will be responsible for ideating, creating, and managing compelling content across various digital platforms, including Facebook, LinkedIn, Instagram, YouTube, website, and more.Key...

  • Client Manager

    3 weeks ago

    Singapore FUJITSU ASIA PTE LTD Full time

    Roles & ResponsibilitiesThe successful candidate will focus on developing and articulating solutions for our clients, working with multi-functional teams, and driving conversations at the most senior levels of our client's organizations in the Commercial sector.Key Responsibilities: · Generate sales opportunity to achieve short and long term revenue and...

  • Senior Client Executive

    3 weeks ago

    Singapore WAGGENER EDSTROM WORLDWIDE SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Client Relationship & Business ManagementLead the day-to-day client relationship, campaign or project development, and execution for B2B clients (technology / healthcare clients) Be able to provide sound counsel to clients; comfortable with making content and performance marketing recommendations to clients Execute...

  • Senior Client Executive

    3 weeks ago

    Singapore WAGGENER EDSTROM WORLDWIDE SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Client Relationship & Business Management Lead the day-to-day client relationship, campaign or project development, and execution for B2B clients (technology / healthcare clients) Be able to provide sound counsel to clients; comfortable with making content and performance marketing recommendations to clients ...

  • Client Development Manager

    3 weeks ago

    Singapore RANDSTAD PTE. LIMITED Full time

    Roles & ResponsibilitiesAbout the companyI am representing one of the leading Global law firms and a highly respected leader in litigation, regulatory, transactional, and advisory services, with a strong presence across the U.S., Europe, the Middle East, and Asia. It is known for its deep industry expertise in financial services, life sciences, energy,...

  • Acquiring Client Manager

    3 weeks ago

    Singapore GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Order:669731Responsibilities:Proactively identify and engage potential HNW clients to expand the bank's portfolio. Conduct comprehensive financial profiling to understand clients' investment goals and align them with suitable financial products and solutions. Develop and implement strategic client acquisition plans in...

  • Senior Manager/Associate Director – Client Accounting

    2 days ago

    Singapore KCK CORPSERVE PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking an experienced Accounting Professional to join our team. The Senior Manager /Associate Director of Client Accounting & Payroll Services will oversee the team rendering accounting and payroll services to our clients.· Work with clients on their outsourcing needs in accounting and payroll functions, provide fee quotes...