Manager, Service Quality Management, Contact Center

SummaryThis position will assist in technical and contractual quality assurance on behalf of the client to ensure the leased Colocation Data Center is compliant to country, regional, global compliance, and technical standards. The role inputs into project management/governance, operations, and capacity management.The role includes responsibility for the...

Roles & ResponsibilitiesWork location: YishunJob descriptions:· Responsible for scheduling Onsite Field Service Engineers and Authorized Service Providers (ASP) to install, repair or maintain company equipment or applicable instruments.· Works closely with Sales and Support Organizations, Customer Operations Center, Support Parts Logistics and Authorized...

Responsibilities. Analyze call center data to generate valuable insights to predict customer trends.. Track key quality metrics for improvement strategies.. Monitor KPIs, track quality metrics and provide regular analytics reports to upper management.. Make recommendations on process and policy improvements from reports. Review agents' conversations across...

Job Description:Extensive knowledge of Nursing acquired through significant experience in a Senior Clinical role.Demonstrable experience in quality, safety, and operational leadership with a clear focus on the development and sustainability of services from a quality, outcomes and experience perspective with a clear drive and passion for service change,...

Our Client is a leading leader in the Aviation Industry and they are looking for vibrant individuals to be a part of their team!Job Duties:- Attending to customer enquiries on Rewards Program, feedback and membership account servicing across all channels - Be the first contact and primary interface between all relevant stakeholders & maintain ownership of...

About usAt DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under the...

Roles & ResponsibilitiesWorking Hours: Mon - Fri, Office Hours.Liase with stakeholders on the customer surveys received. You will analyse and identify customers’ pain points (Detractors) or compliments (Promoters) based on customers’ verbatims. This is to ensure that the customers’ experiences are maintained at the professional level set by the...

Reporting to DirectorMonitor centre services by external operator.Strategies, Create, Plan and organize the curriculum and programmes for the centre.Manage the deployment, professional development and well-being of staff.Manage the day to day performance of the Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within...

Roles & ResponsibilitiesData Center Operations Lead - Drive Daily Operational ExcellenceAre you an experienced data center professional with a passion for leading teams and ensuring operational uptime? We are seeking a motivated Data Center Operations Lead to join our world-class facilities.In this crucial role, you will supervise a team of data center...

Data Center Operations Lead - Drive Daily Operational ExcellenceAre you an experienced data center professional with a passion for leading teams and ensuring operational uptime We are seeking a motivated Data Center Operations Lead to join our world-class facilities.In this crucial role, you will supervise a team of data center technicians and coordinate all...

Roles & ResponsibilitiesSCOPETo produce an outstanding guest experience within the outlet concept by managing a service team. The Bar Manager provides a courteous, professional and efficient service in accordance with the bar, hotel and Kempinski standards, driving sales and maximising profit.OVERALL OBJECTIVES Lead the outlet efficiently in cost and...

Roles & ResponsibilitiesPermanent, 5 days, SerangoonOur client:Data center Cooling Solution ProviderJob Scope:Pre tenderUnderstanding of customer requirements/specifications and devise appropriate inspection and audit for on-site installation criteria with Project teamProject In progress Handle Customer complaints with Project Engineer to understand ...

Project Manager (Data Center and Infrastructure) A leading technology company specializing in data center and infrastructure solutions, committed to delivering reliable, scalable, and secure IT environments for enterprise clients. Our team of experts ensures that projects are executed efficiently, on time, and within budget, meeting the evolving needs of...

Roles & ResponsibilitiesBig Data Exchange (BDx) is a leading Pan Asian hybrid, hyperscale and edge solutions provider withassets located in Hong Kong, Singapore, Guangzhou, Nanjing, Indonesia and expanding footprints in SEA regions. Our hybrid ecosystem provides colocation, Enterprise Services, private cloud services, disaster recovery services, and...

5 days, Permanent, EunosOur ClientData Centre Builder , Data Center facility Management CompanyJob scope. 60% hunter and 40% farmer in prospecting for corporate clients who needs to build new / maintain existing data center.. Active prospecting, identify sales opportunity.. High technical proficiency in identifying b2b corporate client need. Collaborate with...

Roles & Responsibilities COMPANY DESCRIPTION 1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data...

Roles & Responsibilities5 days, Permanent, EunosOur ClientData Centre Builder , Data Center facility Management CompanyJob scope· 60% hunter and 40% farmer in prospecting for corporate clients who needs to build new / maintain existing data center.· Active prospecting, identify sales opportunity.· High technical proficiency in identifying b2b corporate...

Roles & ResponsibilitiesOur Client in singapore is currently looking for a Centre manager for their Enrichment Center. As an centre manager, you will be responsible for ensuring the smooth day-to-day operations of the center.Key Responsibilities: Front Desk Management:Greet students, parents, and instructors in a professional and friendly manner.Handle...

Big Data Exchange (BDx) is a leading Pan Asian hybrid, hyperscale and edge solutions provider withassets located in Hong Kong, Singapore, Guangzhou, Nanjing, Indonesia and expanding footprints in SEA regions. Our hybrid ecosystem provides colocation, Enterprise Services, private cloud services, disaster recovery services, and interconnect solutions across...

Assistant Manager, Group Contact CentreOverview and purpose of the positionNUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own Contact Centres to...