Customer Services Associate
2 months ago
Responsibility:
Staff is responsible for smooth hospital operations, display consistent excellent service level to patients at all times.
Job Responsibilities:
- Offer direction/assistance to desired location with open palm.
- Assist patients with their baggage and/or belongings from the taxi stand or from/to their vehicle during admission/ discharge.
- Operates wheelchair lift as and when required.
- Station at main entrance of TMC, Concierge Counter, Information counter and provide assistance such as crowd control during discharge time, directional assistance to patients/visitors amongst others.
- Provide assistance to patients seeking location of our tenant clinics including those of our other clinics located in the -Novena areas and our other peripherals clinics.
- Assist to receive hospital items such gift packs to patients, do stock-take, help to deliver to patients at the ward and keep record of hospital inventory items.
- To support/cross coverage for fellow colleagues from Concierge and Bellman when they are on meal breaks, sick leave, annual leave etc.
- Any other duties that may be assigned from time to time.
- 5 days work week including weekends and PH
Requirements:
- GCE “N” Level or GCE "O" Level
- At least 1 years’ experience in healthcare or hospitality industries
- Demonstrates pro-active role in anticipating customer needs and delivering satisfaction.
- Possesses pleasant personality, service oriented.
- Excellent communication, interpersonal skills
- Good Team Player
Tell employers what skills you have
Product Knowledge
Microsoft Office
Interpersonal Skills
Inventory
proactive
Customer Care
MS Office
Cashiering
Communication Skills
Excel
Customer Satisfaction
Team Player
Proactive communication to Customer
Customer Service
Proactive Communication
Service Excellence
administrative duties
Customer Service Experience
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