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Academy Coordinator
1 month ago
JOB DESCRIPTION
- Handling lesson enquiries and replying to customers. Must have a good level of written English.
- Coordinating group lesson times and liaising with parents and coaches.
- Booking students in with coaches through the academies booking system.
- Responding to member and guest enquiries in person, via email, telephone, and on social media with a high level of customer care.
- Assisting with the planning, registration, and billing for corporate events.
- Engage with club members and guests at the driving range to promote programs and the academy.
- Coordinating with finance for customer payments, invoicing through payment platform, posting/reconcile credit card sales.
- Taking student payments, creating invoices, recording sales.
- Maintaining accurate student package records on academy booking system.
- Generate and update customer database lists for marketing purposes.
JOB REQUIREMENTS
- Positive demeanour with good customer service and interpersonal skills
- Communicate clearly both verbally and via text and email
- High level of initiative, be driven and have great attention to detail
- Efficient at planning, prioritization, organizing, and executing tasks
- Capable of dealing with customers in a tactile, friendly, confidential manner
- 5-days work week covering Saturday and Sunday
- Previous experience in a customer service role is preferred
- An interest in sports, ideally golf, will be an advantage but is not required.
Tell employers what skills you have
Negotiation
Coaching
Customer Relationship
Verbal Communication
Construction
Written English
Social Media
Interpersonal Skills
Golf
Customer Care
Selling
Compliance
Attention to Detail
Administrative Support
Corporate Events
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