L1 Helpdesk Agent

Roles & Responsibilities Receive Service Request / Incident through phone, email and Helpdesk Ticketing tool. Basic technical support at the End User Computing (EUC) and network level: PC, iPad, Laptop, WAN and LAN. User Account Management (Add, Delete and Change) and follow Change Management processes. Escalate to Level 2 engineer if the issue not...

Roles & Responsibilities Receive Service Request / Incident through phone, email and Helpdesk Ticketing tool. Basic technical support at the End User Computing (EUC) and network level: PC, iPad, Laptop, WAN and LAN. User Account Management (Add, Delete and Change) and follow Change Management processes. Escalate to Level 2 engineer if the issue not...

Roles & Responsibilities Receive Service Request / Incident through phone, email and Helpdesk Ticketing tool. Basic technical support at the End User Computing (EUC) and network level: PC, iPad, Laptop, WAN and LAN. User Account Management (Add, Delete and Change) and follow Change Management processes. Escalate to Level 2 engineer if the issue not...

The Helpdesk Support Engineer will serve as the first point of contact for users experiencing technical issues and service requests. This role involves providing basic technical support, managing user accounts, and ensuring smooth onboarding processes for students, teachers, and staff. The Helpdesk Support (L1) Engineer will work closely with Tier 2/3...

Roles & Responsibilities1. JOB DESCRIPTIONJob TitleCustomer Service Agent - Mandarin & English CommunicationOccupationCUSTOMER CALL CENTRE OFFICERJob Description & RequirementsJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues...

Roles & ResponsibilitiesWe are looking for L1/L2 Application Support Engineer to join a fast growing software company in Singapore! Salary up to $4,000 + AWS + Performance Bonus Permanent position, great working culture and environment Opportunity to handle FinTech/Trading platform related applicationsResponsibilities: Provide daily support to users...

Roles & ResponsibilitiesWe are looking for L1/L2 Application Support Engineer to join a fast growing software company in Singapore! Salary up to $4,000 + AWS + Performance Bonus Permanent position, great working culture and environment Opportunity to handle FinTech/Trading platform related applicationsResponsibilities: Provide daily support to users...

SOC Analyst L1 (Cybersecurity) (i2i Traineeship Program)Xcellink Pte Ltd is a Singapore-based company that provides ICT operations management to high-growth global companies, local enterprises, and government-linked corporations. We are a leading provider of ICT solutions such as technical helpdesk, IT support, and more. The SOC Analyst L1 role is for fresh...

Roles & ResponsibilitiesJob Description 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation,...

About the RoleOur client, a reputable IT Solutions company with offices in Singapore and Malaysia, is seeking a proactive Technical Support Engineer (L1) to join their Ubi office in Singapore. This role is perfect for individuals who enjoy troubleshooting and solving IT-related issues while delivering excellent customer service.Key ResponsibilitiesProvide...

Roles & ResponsibilitiesJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...

Roles & ResponsibilitiesJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...

Roles & ResponsibilitiesIT SYSTEM HELPDESK TECHNICIAN(Salary Range: S$3000~S$5000)Responsibilities: 3 days station at client's office for Technical and Desktop support 2 days in Office Monitoring and maintaining networks and servers. Upgrading, installing and configuring new hardware and software to meet company objectives. Implementing security...

Roles & ResponsibilitiesIT SYSTEM HELPDESK TECHNICIAN(Salary Range: S$3000~S$5000)Responsibilities: 3 days station at client's office for Technical and Desktop support 2 days in Office Monitoring and maintaining networks and servers. Upgrading, installing and configuring new hardware and software to meet company objectives. Implementing security...

Job DescriptionIndustry/ Organization Type: IT / SoftwarePosition Title: Desktop Support Engineer (L1 / L2)Working Location: West (Jurong / Tuas)Working Hours: 5 days (Monday to Friday, 8 AM – 5 PM)Salary Package: Basic Salary up to $3,300 + AWS + Bonus + Transport AllowanceDuration: Permanent RoleKey ResponsibilitiesProvide first/second level contact and...

HELIUS TECHNOLOGIES PTE. LTD.About the RoleWe are seeking an experienced L1 Helpdesk Agent to join our team in Suntec, Singapore. As a key member of our support team, you will be responsible for delivering exceptional customer service and ensuring timely resolution of user requests.Key Responsibilities- Provide first-call resolution to users through inbound...

Roles & ResponsibilitiesJob Description & RequirementsJob Description & Requirements1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.Ensure proper...

Roles & ResponsibilitiesJob Description & RequirementsJob Description & Requirements1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.Ensure proper...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed...

Roles & ResponsibilitiesOverview (Summary of the Role)ARC(Advanced Response Center) Tier 1 (or Level 1 Technical Support) is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for products or services. An ARC typically employs trained and specialized agents who are...