Call Center Agent
2 weeks ago
Job Description
- 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
- Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback Handle emails as assigned by team leader Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public.
EA Number: 11C4879
Tell employers what skills you have
CRM
Microsoft Office
Stress
Interpersonal Skills
Customer Contact
Administration
Hope
Voice Services
Service Desk
Mobile Devices
Team Leader
Microsoft Word
Customer Service
Call Center
-
call centre agent
2 weeks ago
Singapore RECRUIT NOW SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesBenefits Competitive Earnings: Up to $3,000+ with basic salary, shift allowance, and monthly commission. Location: Aljunied. Near MRT. Professional Development: Receive comprehensive on-the-job training to enhance your skills. Supportive Team Environment: Join a collaborative and organized team committed to reaching collection...
-
Call Centre Agent
2 months ago
Singapore PINNACLE CREDIT SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesCall Centre AgentsResponsibilities: Handle inbound and outbound collection calls in a call centre environment Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions, Telcom Support Service Providers, Healthcare and Commercial portfolios To...
-
Call Centre Officers
2 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...
-
Call Centre Agent
2 months ago
Singapore SINGAPORE RED CROSS SOCIETY Full timeRoles & ResponsibilitiesJOB PURPOSEThe HoME+ Call Centre Agent is responsible for providing efficient 24/7 operational support to the Call Center element within the Home Monitoring and Eldercare (HoME+) program under the Community Services Department of the Singapore Red Cross. This role primarily focuses on receiving inquiries, managing home assessments,...
-
Customer Service
2 days ago
Singapore TANGSPAC CONSULTING PTE LTD Full timeRoles & ResponsibilitiesCustomer Service, Call Center 12months initial contract Pasir Panjang, SG •Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), within Service Levels and to deliver pleasant Customer Experiences•Follow-up on all outstanding incidents/cases•Logged all calls...
-
Customer Service
2 weeks ago
Singapore TANGSPAC CONSULTING PTE LTD Full timeRoles & ResponsibilitiesCustomer Service, Call Center 12months initial contract Pasir Panjang, SG •Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), within Service Levels and to deliver pleasant Customer Experiences•Follow-up on all outstanding incidents/cases•Logged all calls...
-
Call Center
3 days ago
Singapore EASYVAN (SG) PTE. LTD. Full timeRoles & ResponsibilitiesWhat you'll do Actively reach out to interested Driver Partners via phone calls to provide guidance on the onboarding process Provide support to resolve Drivers general queries via emails, ZOHO, WhatsApp, or walk-ins Assist in Driver offboarding tasks i.e. updating bank account details and deposit/wallet balance refund Verify...
-
Call Center
4 days ago
Singapore EASYVAN (SG) PTE. LTD. Full timeRoles & ResponsibilitiesWhat you'll do Actively reach out to interested Driver Partners via phone calls to provide guidance on the onboarding process Provide support to resolve Drivers general queries via emails, ZOHO, WhatsApp, or walk-ins Assist in Driver offboarding tasks i.e. updating bank account details and deposit/wallet balance refund Verify...
-
Customer Service Officer
2 weeks ago
Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full timeRoles & Responsibilities Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), within Service Levels and to deliver pleasant Customer Experiences Follow-up on all outstanding incidents/cases Logged all calls reported into the case management system Maintains and accurately update...
-
Customer Service Officer
3 days ago
Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full timeRoles & Responsibilities Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), within Service Levels and to deliver pleasant Customer Experiences Follow-up on all outstanding incidents/cases Logged all calls reported into the case management system Maintains and accurately update...
-
Customer Service Officer
4 days ago
Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full timeRoles & Responsibilities Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), within Service Levels and to deliver pleasant Customer Experiences Follow-up on all outstanding incidents/cases Logged all calls reported into the case management system Maintains and accurately update...
-
Customer service officer
3 days ago
Singapore UNISON CONSULTING PTE. LTD. Full timeRoles & Responsibilities Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments) Achievement and maintenance of customer satisfaction Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), within Service Levels and to deliver pleasant...
-
Customer service officer
4 days ago
Singapore UNISON CONSULTING PTE. LTD. Full timeRoles & Responsibilities Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments) Achievement and maintenance of customer satisfaction Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), within Service Levels and to deliver pleasant...
-
Call Centre Agents
2 weeks ago
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeAbout PERSOLKELLY SINGAPORE PTE. LTD.PERSOLKELLY SINGAPORE PTE. LTD. is a company that values excellent customer service and teamwork.Job OverviewWe are seeking a highly motivated Call Centre Agent to join our team in Clarke Quay / Novena location. The successful candidate will be responsible for conducting survey interviews via outbound calls and field...
-
Banking Call Centre Agent
2 days ago
Singapore HELIUS TECHNOLOGIES PTE. LTD. Full timeRoles & Responsibilities• Client Service Officer (CSO) within the team covering institutional investors active in public markets i.e. asset managers, hedge funds and family offices who trade actively in public markets.• Support the public markets team RMs in client KYC documentation, account opening and onboarding.• Assist RMs in fixed deposit (FD)...
-
Banking Call Centre Agent
2 weeks ago
Singapore HELIUS TECHNOLOGIES PTE. LTD. Full timeRoles & Responsibilities• Client Service Officer (CSO) within the team covering institutional investors active in public markets i.e. asset managers, hedge funds and family offices who trade actively in public markets.• Support the public markets team RMs in client KYC documentation, account opening and onboarding.• Assist RMs in fixed deposit (FD)...
-
Outbound Call Center Agent
4 months ago
Singapore CareerVisors Full timeInformation: Our client is a well known customer focused organization well established in the sales, marketing and distribution of medical equipment and solutions for the healthcare industry.Additional Information:Working Location: Bukit MerahWorking hours : Monday to Friday (9am to 6pm)Responsibilities:Handle inbound calls regarding payment inquiries...
-
Call agent and medical workflow monitor
4 weeks ago
Singapore Tau Radiology LLC Full timeAbout the roleTau Radiology LLC is seeking an exceptional English-speaking call-handling agent and workflow monitor to join our dynamic team. In this full-time, internet-based remote working role, you will be crucial in delivering exceptional customer service and supporting the smooth operation of our medical workflow processes. What you'll be doing...
-
Call Agent
3 days ago
Singapore BYD (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesRoles & Responsibilities Handle customer inquiries, complaints, suggestions, and commendations received via phone Establish good relationships with customers through high-quality service, provide reasonable solutions to customers, and improve service quality and satisfaction Pay attention to customer needs, promptly provide...
-
Call Agent
3 days ago
Singapore BYD (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesRoles & Responsibilities Handle customer inquiries, complaints, suggestions, and commendations received via phone Establish good relationships with customers through high-quality service, provide reasonable solutions to customers, and improve service quality and satisfaction Pay attention to customer needs, promptly provide...