Customer Service Officer

5 days ago


Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time
Roles & Responsibilities

  • Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
  • within Service Levels and to deliver pleasant Customer Experiences
  • Follow-up on all outstanding incidents/cases
  • Logged all calls reported into the case management system
  • Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
  • Minimum 1 year of call center experience
  • ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
  • Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
  • Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5thSaturdays)
    • staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, 10 am – 7 pm or 11 am – 8 pm
    • staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm

Tell employers what skills you have

Customer Service Skills
Ability to Multitask
Listening Skills
Microsoft Office
Ticketing
Telephone Manner
Target Driven
Customer Service Representatives
Customer Satisfaction
Customer Service
Case Management
Conflict
Customer Service Experience
Call Center

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