Customer Service

1 week ago


Singapore TANGSPAC CONSULTING PTE LTD Full time
Roles & Responsibilities

Customer Service, Call Center

12months initial contract

Pasir Panjang, SG


•Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

•Follow-up on all outstanding incidents/cases

•Logged all calls reported into the case management system.

•Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.


Requirements:

•Minimum 1 year of call center experience

•Having good communication skills (speaking and writing)

•Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.

•Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.


Tell employers what skills you have

Customer Service Oriented
Ticketing
Interpersonal Skills
Good Communication Skills
Service Desk
Writing
Communication Skills
Team Player
Customer Service
Case Management
Able To Work Independently
Call Center

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