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High-Performance Customer Service Specialist

1 month ago

Singapore HELIUS TECHNOLOGIES PTE. LTD. Full time
HELIUS TECHNOLOGIES PTE. LTD.

About the Role
We are seeking an experienced L1 Helpdesk Agent to join our team in Suntec, Singapore. As a key member of our support team, you will be responsible for delivering exceptional customer service and ensuring timely resolution of user requests.

Key Responsibilities
- Provide first-call resolution to users through inbound and outbound calls, emails, and chat support.
- Collaborate with internal teams to resolve complex issues and escalate when necessary.
- Ensure accurate documentation, notification, and follow-up on all incidents.
- Conduct outbound calls to users who have requested callback services.
- Handle assigned emails and respond promptly to customer inquiries.
- Maintain a high level of customer satisfaction by providing personalized support and resolving issues efficiently.

Required Skills and Qualifications
- Proven experience in customer-facing roles, particularly in call center environments.
- Excellent communication, problem-solving, and conflict resolution skills.
- Strong knowledge of CRM software and Microsoft Office applications, including Excel.
- Ability to work under pressure and manage multiple tasks simultaneously.

Benefits
- Competitive salary: SGD 40,000 - 60,000 per annum (depending on experience).
- Opportunities for career growth and professional development within a dynamic organization.
- Collaborative and supportive work environment.

Other Requirements
- High school diploma or equivalent required; degree preferred.
- Fluency in English language is essential; additional languages an asset.
- Availability to work flexible hours, including evenings and weekends, as needed.