Customer Service Assistant

6 months ago


Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full time
Roles & Responsibilities

Core Responsibilities

Serviced Office Operations

  • Liaise with Sales Department and other stakeholders to provide services to tenants
  • Schedule appointments for clients
  • Perform tenant check-in and check-out
  • Perform payment collection procedures
  • Manage tenants’ feedback and enquiries
  • Perform service recovery
  • Promote use of automated or self-help services
  • Identify situations where tenant require additional attention
  • Prepare meeting rooms
  • Monitor inventories of stationaries
  • Reconcile daily monetary transactions
  • Participate in the execution of designated emergency response tasks

Front Office Operations

  • Perform room check-ins and check-outs for guests
  • Handle room reservation requests for call-in or walk-in guests
  • Coordinate with housekeeping function to track and maintain accurate room status information
  • Promote accommodation packages, loyalty programmes and food and services offerings to guests
  • Perform cashier-related functions and guest account billing
  • Handle incoming calls to address guests' requests or route calls to the relevant channels for follow-up
  • Adhere to personal grooming and hygiene standards to project a professional image
  • Attend to guests' enquiries and requests to address their needs
  • Handle guests' concerns and feedback to ensure guest satisfaction
  • Gather guest satisfaction levels and feedback on front office services for continuous improvement
  • Provide feedback and ideas to improve front office operations and enhance guest experience

Tell employers what skills you have

Front Office
Sales
Microsoft Office
Microsoft Excel
Housekeeping
Tenant
Service Recovery
Data Entry
Emergency Response
Cashiering
Customer Oriented
Team Player
Microsoft Word
Customer Service
Shipping
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