Customer Service Executive

2 weeks ago

Singapore PROPSELLER PTE. LTD. Full time
Roles & Responsibilities

About Propseller

In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore's fastest-growing companies 2024 by The Straits Times and Statista

In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.

Propseller's mission is to help people build wealth with real estate. We're building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.

By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (700+ reviews).

The next phase of the journey is to go from helping people sell their homes to becoming the No. 1 brand for people to move from one home to the next: sell, buy, and finance.

Find out more at: propseller.com/careers/.

Role Description

We are looking for a self-starting, cheerful, client-centric, and helpful individual to join our team. The Customer Service Executives assist our team of Real Estate Consultants by answering inbound enquiries, qualifying buyers, and coordinating viewings. You will need to be fast, organised, and meticulous when sharing and collecting information from potential buyers. If you have the ability to always smile and strive to make our clients happy, then we want you.

Duties & Responsibilities
  • Handle inbound/outbound enquiries from various channels (WhatsApp, SMS, in-house messaging systems, and Phone calls)
  • Search for information within our CRM to deliver accurate answers to questions from potential buyers whilst entering any new data into the listings to enrich the information
  • Qualify potential buyers expressing interest in Propseller listings
  • Coordinate and (re)schedule property viewings for buyers against the schedule of the assigned Real Estate Consultants / internal teams to meet team targets and maximise sales opportunities for each call/enquiry
  • Track and update your team tasks and activities through our in-house tech platform
  • Produce regular reports and conduct improvement-sharing sessions
  • Support ad-hoc tasks and projects from time to time.
Ideal Candidate

You have at least 6 months of working experience, ideally in the customer service field. You are an excellent communicator with a pleasant attitude who takes ownership in answering enquiries and helping customers get the smooth and optimal viewing experience they deserve with us.

Requirements
  • Diploma or equivalent
  • Experience in customer service/sales support/call center would be beneficial
  • Must be fluent in written and spoken English as the role requires the candidate to answer enquiries via online chatroom or phone
  • Proficient in Google Suite / MS Office and with computers in general
  • Able to work 5 days a week (including public holidays and weekends) with 2 fixed off days per week, rotation between 9am-6pm and 12pm-9pm shifts
  • Candidates must be based / reside in Singapore for this role
  • Organised and able to multi-task: You are skilled at managing your time, priorities, tasks, and getting things done fast, even when things can be chaotic
  • Attention to detail: You have meticulous attention to detail and know how to review your work to produce quality and deliver fast
  • Client-centric: You enjoy spending time with people and take pride in making Propseller clients successful; being polite and committed to all tasks
  • Agility: You can think on your feet and a roll-up-your-sleeves doer. You see a problem, arrive at a solution quickly, and know what it takes to get things done
  • Achievement-oriented: You are a highly-driven individual and enjoy the thrill of outperforming expectations.
You Get
  • Central office: WeWork office near Lavender, Bendemeer, and Farrer Park MRT
  • Swimming pool and gym access: access to our office swimming pool and gym
  • Cutting-edge equipment: MacBook Pro, Jabra headset, fully integrated CRM, and more
  • Quarterly town halls: Quarterly town halls including company-wide physical gatherings
  • Team lunch budget: Quarter budget for team bonding lunches or dinners
  • Bi-annual performance and salary reviews: giving all the opportunity to progress fast
  • Corporate health insurance: with HSBC Life, including hospitalisation, general practitioners, TCMs, specialists and dental consultations.
  • 100 amazing "Professional fire makers" as colleagues: Experience a fast-paced, innovative tech startup culture, collaborating with a team of talented and upbeat "Sunshine" colleagues who bring positivity and energy to work every day
  • Impact: Opportunity to make an impact by guiding people through one of life's biggest financial decisions, buying or selling a home.
Recruiting Process

Ideal length: 1 week

If your application is selected:

Part 1 - Online (2 hours)

  • 30 min – Introductory Call with Talent Acquisition Associate
  • 20 min - Online Test
  • 1 hr – Meeting with our Head of Success & Service and People & Culture Director
  • Reference checks

Part 2 - In person (1 full day, weekday/weekend)

  • Day-in-the-life with training and job simulation (stipend provided)
  • Meet with CPO
Compensation
  • On-target earnings of $2,800 to $3,100 / month (90% base, 10% variable)
  • Uncapped performance-based bonus
  • Stock options
Tell employers what skills you have

CRM
inbound calls
Able To Multitask
Brokerage
Customer Experience
Listings
Property
Wealth
Swimming
Attention to Detail
Outbound calls
Vertex
VC
Team Lead
Customer Service
Real Estate
Health Insurance

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