Paiza Relations Executive

1 week ago


Singapore MARINA BAY SANDS PTE. LTD. Full time
Roles & Responsibilities

Responsible for assisting Paiza guests during their visit to Marina Bay Sands (MBS).


Job Responsibilities


• Provide excellent and delightful service to all Paiza guests and assist them with their needs and requests.
• Provide personalized service and strive to establish close rapport with Paiza guests.
• Assist with Special Events and Promotions.
• Conduct MBS Casino tours for Paiza guests.
• Explain and upsell programs (with the relevant terms and conditions) to potential Paiza players.
• Work closely with stakeholders (such as Sales, Transportation, Front Office, Cage, Table Games, etc.) on guests’ requests and feedback, and ensure that excellent guest satisfaction is achieved.
• Ensure compliance with the organization’s guidelines and regulations when carrying out work duties.
• Perform all other ad hoc duties as and when required.


Job Requirements


Education & Certification

• Diploma in hospitality or related field preferred


Experience

• Prior experience in Sales or Customer Service role preferred.


Other Prerequisites

• Customer-focused, excellent team player and possess good problem-solving skills.

• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.

• Competent in Outlook and Microsoft Office program (Word, Excel, PowerPoint)


Tell employers what skills you have

Press Releases
Outlook
Front Office
Microsoft Office
Editorial
PowerPoint
Customerfocused
Public Relations
Transportation
Cashiering
Excel
Team Player
Customer Service
Back Office
Hospitality

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