Director of Premium Player Relations and Marketing

2 weeks ago


Singapore Marina Bay Sands Full time

**Job Overview**

We are seeking a highly motivated and experienced professional to join our team as Director of Premium Player Relations and Marketing at Marina Bay Sands.

About the Role

The successful candidate will be responsible for driving business growth through effective customer engagement, relationship management, and marketing initiatives targeted at premium players.

Main Responsibilities

  • Develop and implement strategic plans to enhance customer experience, drive loyalty, and increase revenue from premium players.
  • Lead a team of professionals in delivering exceptional customer service, resolving player requests and feedback, and maintaining strong relationships with stakeholders.
  • Stay up-to-date with industry trends, market developments, and competitor activities to inform marketing strategies and recommendations.
  • Collaborate with cross-functional teams to execute special events, promotions, and loyalty programs that cater to premium players' needs.
  • Promote Paiza Lifestyle Experiences and Services to premium players, ensuring seamless customer experience and adherence to company policies.
  • Provide leadership and guidance to team members, focusing on their development, growth, and alignment with personal and company objectives.
  • Contribute to the development and execution of marketing promotional programs, strategic planning processes, and opportunities that drive optimal growth and profitability for Marina Bay Sands.

Requirements

  • Minimum 5 years of solid experience in managerial positions in Casino Marketing or Player Development.
  • Proven track record of driving business growth, enhancing customer experience, and increasing revenue.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to prioritize tasks, manage multiple projects, and work effectively in a fast-paced environment.
  • Familiarity with Anti-Money Laundering Policy, Company Compliance Policy, and Credit Policy is essential.
  • In-depth knowledge of gaming products and services offered at Paiza, particularly the Premium Program, is required.

What We Offer

  • A competitive salary of SGD 120,000 - SGD 180,000 per annum, depending on experience.
  • A dynamic and inclusive work environment that fosters collaboration, innovation, and growth.
  • Ongoing training and development opportunities to enhance your skills and expertise.
  • A comprehensive benefits package, including medical, dental, and life insurance, as well as retirement savings plan.

How to Apply

If you are a results-driven professional with a passion for delivering exceptional customer experiences, please submit your application, including your resume and a cover letter, to [insert contact information].



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