Executive Leader

2 weeks ago


Singapore Marina Bay Sands Full time

Job Overview

We are seeking an Executive Leader to join our team at Marina Bay Sands. This is a senior management role that will oversee the development of premium players.

About the Role

  • Develop and implement strategies to increase customer engagement and retention among premium players.
  • Liaise with various stakeholders, including sales teams, customer service representatives, and marketing personnel, to ensure seamless delivery of services to premium players.
  • Collaborate with cross-functional teams to identify areas for process improvement and implement changes to enhance customer experience.
  • Provide coaching and guidance to team members to help them achieve their goals and develop their skills.
  • Monitor and analyze key performance indicators (KPIs) to measure the success of initiatives and make data-driven decisions.
  • Demonstrate expertise in casino operations, player development, and customer relationship management.

Responsibilities

  • Drive business growth by identifying opportunities to increase revenue and reduce costs.
  • Develop and maintain relationships with high-value customers to retain their loyalty and drive repeat business.
  • Lead and motivate a team of professionals to achieve exceptional results.
  • Stay up-to-date with industry trends and best practices to ensure the team remains competitive.
  • Maintain accurate records and reports to track progress and make informed decisions.

Requirements

  • Bachelor's degree in Business Administration or related field.
  • Minimum 5 years of experience in senior management roles within the gaming industry.
  • Proven track record of driving business growth and improving customer satisfaction.
  • Excellent leadership and communication skills.
  • Able to work effectively in a fast-paced environment and prioritize multiple tasks.
  • Fluency in English and Mandarin is required.

What We Offer

  • A competitive salary range of SGD $120,000 - $180,000 per annum.
  • A comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
  • The opportunity to work with a leading luxury resort and casino in Singapore.
  • A dynamic and supportive work environment.

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