Executive Leader
2 weeks ago
Job Overview
We are seeking an Executive Leader to join our team at Marina Bay Sands. This is a senior management role that will oversee the development of premium players.
About the Role
- Develop and implement strategies to increase customer engagement and retention among premium players.
- Liaise with various stakeholders, including sales teams, customer service representatives, and marketing personnel, to ensure seamless delivery of services to premium players.
- Collaborate with cross-functional teams to identify areas for process improvement and implement changes to enhance customer experience.
- Provide coaching and guidance to team members to help them achieve their goals and develop their skills.
- Monitor and analyze key performance indicators (KPIs) to measure the success of initiatives and make data-driven decisions.
- Demonstrate expertise in casino operations, player development, and customer relationship management.
Responsibilities
- Drive business growth by identifying opportunities to increase revenue and reduce costs.
- Develop and maintain relationships with high-value customers to retain their loyalty and drive repeat business.
- Lead and motivate a team of professionals to achieve exceptional results.
- Stay up-to-date with industry trends and best practices to ensure the team remains competitive.
- Maintain accurate records and reports to track progress and make informed decisions.
Requirements
- Bachelor's degree in Business Administration or related field.
- Minimum 5 years of experience in senior management roles within the gaming industry.
- Proven track record of driving business growth and improving customer satisfaction.
- Excellent leadership and communication skills.
- Able to work effectively in a fast-paced environment and prioritize multiple tasks.
- Fluency in English and Mandarin is required.
What We Offer
- A competitive salary range of SGD $120,000 - $180,000 per annum.
- A comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
- The opportunity to work with a leading luxury resort and casino in Singapore.
- A dynamic and supportive work environment.
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