Customer Relations Ambassador

5 days ago


Singapore MARINA BAY SANDS PTE. LTD. Full time

The Customer Relations Executive role at MARINA BAY SANDS PTE. LTD. is an exciting opportunity for a customer-focused professional to make a meaningful impact on our guests' experience.

As a key member of our team, you will be responsible for providing exceptional service to our casino guests, ensuring their needs are met and exceeded during their visit to Marina Bay Sands.

Main Responsibilities:

  • Assist guests with trip arrangements and provide close follow-up on hotel, transportation, and dining arrangements
  • Conduct guided MBS Casino familiarization tours for guests
  • Introduce programs to potential Paiza players and work with the Market Development Sales Team on host management
  • Proactively identify potential gaming patrons and collaborate with stakeholders to enhance service standards
  • Engage guests through telemarketing calls and invite them for repeat visits and events/promotions

JOB REQUIREMENTS:

  • Minimum 'N' levels, 'O' levels, 'A' levels or Diploma holders
  • Prior experience in a Hospitality or Customer Service role preferred

Essential Competencies:

  • Customer-focused, excellent team player, and good problem-solving skills
  • Proficient in Microsoft Windows, Word, and Excel
  • Able to work on rotating shifts, public holidays, and weekends

We offer a competitive salary range of SGD $40,000 - $60,000 per annum, depending on experience. If you are a customer relations professional looking for a challenging role in a dynamic environment, please apply now.



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