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Guest Relations Manager, Front Office

4 weeks ago

Singapore FOUR SEASONS HOTEL SINGAPORE Full time
Roles & Responsibilities

Four Seasons Hotel Singapore

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.


Guest Relations Manager (Front Office)

The Guest Relations Manager forms part of the Rooms Management Team and manages the hotel lobby and arrival/departure experience within the hotel. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. They ensure accurate communication between department managers, following up on guest requests and problems. The Front Office is also the natural place where guests' direct comments, questions, suggests and concerns. The Guest Relations Manager oversees day-to-day operations and supports the Reception Manager. The Guest Relations Manager is also a liaison between other rooms departments and hotel operations. This position is on a rotating shift basis, including occasional overnight shifts and On-Job Training will be provided.


We are looking for individuals who has fully knowledgeable in all aspects of Food & Beverage and Rooms Operations, as well as the hotel’s fire, safety and emergency procedures. The Guest Relations Manager will act in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests, patrons and employees.


Join us Now

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

  • Career growth opportunities
  • Unique strong culture
  • Best-in-industry training
  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals
  • Paid holidays/vacation
  • Dental and medical/life insurance
  • Employee service awards/Birthday Gift
  • Annual employee party/social and sporting events
  • Complimentary meals in dedicated employee restaurant

Tell employers what skills you have

Coaching
Front Office
Leadership
VIP
Guest Relations
Opera
Communication Skills
Customer Satisfaction
Hotel Management
Hospitality

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