Service Business Executive

1 month ago


Singapore ASIAPAC TECHNOLOGY PTE. LTD. Full time
Roles & Responsibilities

Key Responsibilities:

  • Retain and grow customer accounts with incremental commitment
  • Develop and leverage relationships to improve customer retention
  • Manage renewal process and negotiate multi-variable contracts
  • Develop strategy to ensure assigned accounts are renewed on a timely manner
  • Monitor outstanding renewals and develop a robust follow-up system
  • Contacting and follow-up with customers and partners to ensure a timely renewal process
  • Preparing renewal quotes for current contracts
  • Cooperating with the sales team and assist in selling renewals and promoting up-sell opportunities
  • Be the principal point of contact for key customers and leverage on the internal resources to meet their requirements
  • Act as the customer champion with consistency on areas of improvement and initiatives to retain our customers through better product and service output
  • Provide accurate and timely forecasts on a periodic basis


Qualifications:

  • Bachelor's degree in Business Administration, Computer Science, Engineering, or related field
  • Experience in a sales capacity within the technology or software industry preferred
  • Strong understanding of SI services and solutions.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strategic mindset with a focus on achieving targets.
  • Adaptability to fast-paced environments

Tell employers what skills you have

Negotiation
Customer Retention
Microsoft Excel
Data Analysis
Interpersonal Skills
Business Acumen
Administration
Selling
Surveying
Strategy
Adaptability
Google Analytics
Data Analytics
Writing Skills
Able To Work Independently
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