Restaurant Manager
5 days ago
Restaurant Manager
CORE WORK ACTIVITIES:
Venue Management and Operations
- Understand the policies, ideologies, and goals of Entrepreneur Resorts Group and contribute to the overall direction.
- Accountable for planning, coordinating and managing all FOH employees and delivering a high quality product and service for our members and guests.
- Ensure efficient and effective F&B operations along with excellent customer service standards are delivered at all times.
- Manage and oversee the FOH employees to respond to guest comments, requests and complaints in a timely and professional manner.
- Manage for FOH and coordinate with outside vendors and all departments within the property.
- Maintain knowledge of all menu items, preparation method/time, ingredients, sauces, portion size, garnishes, presentation and prices on the menu.
- Manage and coordinate any and all repairs and maintenance of the venue and facilities.
- Create exceptional guest experiences to drive repeat and return business through customer engagement, outstanding food and beautiful surroundings.
- To ensure that food service is always efficient and effective, and facilities conform and comply with the regulatory hygiene and sanitary requirements, with excellent customer service and service recovery procedures.
- To conduct daily staff briefing and roll calls so as to provide information on venue promotions, events, VIPs, etc.
Financial Management
- Exercise cost controls for all aspects of restaurant and bar operation. Maintaining low wastage levels through good inventory management, accurate recording and active monitoring.
Sales/Marketing Management
- Oversee promotional campaigns and coordinate with the marketing and community departments to develop and implement strategies and engagement through social media and traditional marketing channels.
- Achieve and maintain excellent Google & Trip advisor reviews, consistently at a high score and ideally placed within the top 10 restaurants for Singapore.
- Monitor, evaluate and audit all promotions and offerings to our guests, build relationships with our partners and grow the membership community at the restaurant.
- Devise, promote, and implement procedures and strategies to increase revenue and effectively recognize areas of opportunity for cost containment.
Work closely with all departments that are essential to ensuring a positive guest experience. i.e. Marketing, Events, Kitchen etc.
Perform other job related duties as requested.
Required:
At least 2 years of management experience at a integrated resort, restaurant group, private club or luxury hotel chain
Experience managing a workforce of over 20 employees.
Administration knowledge of F&B operations and Quality management
Diploma or equivalent.
Preferred:
Finance and/or analytics experience.
Five years of Management experience at a integrated resort, restaurant group, private club or luxury hotel chain
Possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service
Event, Hospitality experience.
Bachelor's degree in a related field.
Management experience in a night or day club related environment
Sales & Marketing background
Tell employers what skills you haveVenue Management
Ingredients
Restaurants
Quality Management
Financial Management
Customer Engagement
FOH
VIP
Property
Service Recovery
Administration
Inventory Management
Cashiering
Customer Service
Audit
Hospitality
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