Field Application Engineer

3 weeks ago

Singapore QUANTA CLOUD TECHNOLOGY SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Job Summary:

Quanta Cloud Technology (QCT) is a global data center solution provider. We combine the efficiency of hyperscale hardware with infrastructure software from a diversity of industry leaders to solve next-generation data center design and operation challenges. QCT serves cloud service providers, telecoms and enterprises running public, hybrid and private clouds.


QCT is looking for a Field Application Engineer (Hardware) to join our team in Singapore. As a Field Application Engineer, you will need to provide the first line technical support to QCT’s customers of its Hardware including server, storage and rack.


Job Responsibilities:

  • Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions.
  • Highly technical problem solver who understands system architecture, hardware and software interaction.
  • Manage and leads teams during investigation and resolution of problems in the field.
  • Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues.
  • Develop and review systems solutions, technical bid responses and presentations.
  • Work cross-department to ensure customer satisfaction and timely resolution of issues
  • Ability to present the corporate brand, product messaging and solutions to customers.
  • Visit on-site facilities and operations to enable solution integration and issue resolution.

Job Requirements:

  • Bachelor’s Degree in Electrical, Computer Science, Computer Engineering or related field
  • Minimum 5 years of professional work experience in similar capacity and internship experience is also considered
  • Ability to maintain technical expertise/competence with the ever-changing technology
  • Ability to read, understand and review schematics and provide design recommendations is highly desired
  • Strong presentation skills
  • Willingness to engage with customers in both pre-sales and post-sales support
  • Well organized and good time management
  • Enthusiastic, creative and desire to learn about business and technical topics
  • Ability to multi-task and work in a fast-paced environment
  • Team player, and willing to help where needed within scope of the role
  • Strong problem-solving skills, self-motivated and self-driven
  • Willing to learn new processes and tools
  • Fluent in English for professional business communication. Proficiency in Mandarin and/or other Southeast Asian languages is a plus
  • Willingness to travel when necessary

Tell employers what skills you have

Ability to Multitask
Test Equipment
Troubleshooting
Microsoft Office
Hardware
Analog
Data Center
Investigation
Electrical
Technical Training
Application Support
Firmware
Time Management
Presentation Skills
Customer Satisfaction
Team Player
System Architecture
Electrical Engineering
Electronics
Technical Support

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