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Field Application Engineer #EAT
4 weeks ago
RESPONSIBILITIES:
· Provide quality technical support to the Southeast Asia sales team/Consultants, Partners and end-users, handling general to complex field engineering assignments with limited supervision throughout Southeast Asia.
· Resolve pre (if required) and post sales technical issues in a timely manner; implement interim solutions, if necessary, and escalate outstanding issues to Technical Service Manager for resolution.
· Maintain high quality standards and performance of company equipment/products in all venues. May assist with the installation, calibration, trouble shooting, commissioning and repair of equipment.
· Train partners and customer liaisons in the proper use of the company’s products, systems, tools and test equipment required for optimal performance.
· Ensure all information relating to a specific project is kept up to date on the server. Prepare or assist in the preparation of technical documentation, reports and training material including completing Service Work Order documentation.
· Support region exhibition activities and product demonstrations.
· Any other duties and responsibilities that might be assigned by the Technical Service Manager from time to time.
SUCCESSFUL PROFILE & EXPECTATION
· Degree or Diploma in Electronics/Mechanical Engineering, or equivalent field of study.
· 3-5 years of hands-on experiences in installing and repairing AV equipment and/or providing technical support to customers.
· Good project management skills, understanding of customer requirements and relationships, and customer workflow in different industries.
· Experience in projector technology to include necessary tools, software, optics, and projector setup in the field.
· Knowledge of Anti-Static Controls and Networks (IP configuration, VLANS, gateways and etc).
· Meticulous, organised, and resourceful.
· An initiative-taker who can work independently on a day-to-day basis and able to multi-task and work under pressure in a fast-paced environment.
· Good interpersonal and communication skills (verbal and written).
· Proficient in MS office Applications and able to write technical reports.
· Certified Technology Specialists (Audio Visual & Network) and knowledge of JD Ewards/Oracle system would be an added advantage.
· Ability to travel within Southeast Asia and Internationally on need basis.
Angela Teh Ling Wei (CEI No.R1104464)
Contact Number:67860100
Email Address:angelateh@recruitexpress.com.sg
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
Tell employers what skills you have
Technical Documentation
Management Skills
Test Equipment
Able To Multitask
Troubleshooting
Electrical
AV
Optics
Manufacturing
Electronics
Commissioning
Calibration
Work Order
Technical Support
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