field application engineer

1 week ago

Singapore CHRISTIE DIGITAL SYSTEMS USA, INC. Full time
Roles & Responsibilities

JOB - FIELD APPLICATION ENGINEER, SOUTHEAST ASIA

DIVISION - PROFESSIONAL SERVICES

DEPARTMENT - TECHNICAL SERVICES

LOCATION - BEDOK (EAST SIDE), SINGAPORE

WORKING HOURS - MONDAY TO FRIDAY, 5-DAY WORK WEEK

We give bright minds the tools to be truly creative and innovative. Join our team

At Christie, we create award-winning light technology solutions and services that help our partners and customers deliver unforgettable shared experiences. We're a global group of passionate people at a company committed to leading-edge innovation, creating high-quality illumination products and solutions, and inspiring our customers and one another. We like to say we're a global company with local roots. We work collaboratively to support our partners in every market and region we serve around the world.

SUMMARY OF THE ROLE

Christie is currently seeking a Field Application Engineer to serve in the field liaison capacity with company personnel, suppliers, manufacturing, and customers. This role provides technical support and assistance to our customers and sales staff through on-site visits, email, interactive chat, phone support, and sales demonstration. Field Application Engineers must be familiar with Christie products' usage and integration. This is an individual contributor role and reports to the Technical Service Manager.

RESPONSIBILITIES:

  • Provide quality technical support to the Southeast Asia sales team/Consultants, Partners and end-users, handling general to complex field engineering assignments with limited supervision throughout Southeast Asia.
  • Resolve pre (if required) and post sales technical issues in a timely manner; implement interim solutions, if necessary, and escalate outstanding issues to Technical Service Manager for resolution.
  • Maintain high quality standards and performance of company equipment/products in all venues. May assist with the installation, calibration, trouble shooting, commissioning and repair of equipment.
  • Train partners and customer liaisons in the proper use of the company's products, systems, tools and test equipment required for optimal performance.
  • Ensure all information relating to a specific project is kept up to date on the server. Prepare or assist in the preparation of technical documentation, reports and training material including completing Service Work Order documentation.
  • Support region exhibition activities and product demonstrations.
  • Any other duties and responsibilities that may be assigned by the Technical Service Manager from time to time.

SUCCESSFUL PROFILE & EXPECTATION

  • Degree or Diploma in Electronics/Mechanical Engineering, or equivalent field of study.
  • 3-5 years of hands-on experiences in installing and repairing AV equipment and/or providing technical support to customers.
  • Good project management skills, understanding of customer requirements and relationships, and customer workflow in different industries.
  • Experience in projector technology to include necessary tools, software, optics, and projector setup in the field.
  • Knowledge of Anti-Static Controls and Networks (IP configuration, VLANS, gateways and etc).
  • Meticulous, organised, and resourceful.
  • An initiative-taker who can work independently on a day-to-day basis and able to multi-task and work under pressure in a fast-paced environment.
  • Good interpersonal and communication skills (verbal and written).
  • Proficient in MS office applications and able to write technical reports.
  • Certified Technology Specialists (Audio Visual & Network) and knowledge of JD Edwards/Oracle system would be an added advantage.
  • Ability to travel within Southeast Asia and Internationally on need basis.

BENEFITS
Flexible medical benefits and insurance available. Christie supports the Tripartite Guidelines on Flexible Work Arrangement Requests.

Christie is an equal opportunity employer that does not unlawfully discriminate against any employee or applicant based on race, ancestry, place of origin, color, ethnic origin, citizenship, religion, gender identity, gender expression, creed, age, record of offences, marital status, family status or disability.

Christie is committed to a fair and inclusive work environment. We will endeavor to accommodate the needs of qualified applicants in all parts of the hiring process.

Tell employers what skills you have

Technical Documentation
Test Equipment
Able To Multitask
Troubleshooting
Technical Services
Networking
AV
Optics
Team Player
Manufacturing
Electronics
Commissioning
Calibration
Work Order
Technical Support

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