EP Customer Success
1 month ago
About Agora Colearning
Agora Colearning is a one-stop education hub providing educational programmes for children aged 6 months to 16 years. We offer our own Student Care and Early Years programmes, as well as enrichment and tuition activities from best-in-class education providers. We help students learn, and develop life skills and competencies, whilst nurturing their physical health and well-being.
Role
We are looking for a Customer Success person who has a genuine interest in improving the landscape for education. You will work closely with the Centre/Ops/Programming Manager to provide support to our community of Education Providers (EPs), i.e. onboarding, programming, ongoing management.
Responsibilities
- Key liaison for EPs, schools and Agora management.
- Onboard EPs into the company's systems and processes.
- Assist in the management of EPs, providing them with the support needed if they have queries, helping in the booking of space, etc.
- Work together with Centre/Ops/Programming Manager to finalise EP programming
- Identify marketing opportunities to support EPs and work with our Events and marketing teams as needed with specific campaigns.
- Post course descriptions and upload EP programmes into website
- Work together with our Customer Care team to ensure smooth operations.
Requirements
- Highly organised and process-driven individual.
- Comfort and experience working with learning management software systems as is prior experience working with CRM systems.
- Must be a “people-person”, and have outstanding communication and interpersonal skills, especially in the English language.
- Ability to maintain a high level of attentiveness and professionalism.
- Ability to manage relationship between stakeholders, i.e. EP business heads, admin, teachers, etc.
- A happy, driven, energetic mindset, with an ability to deal with unforeseen circumstances creatively and come up with practical solutions.
Tell employers what skills you have
CRM
Operational Excellence
Modeling
Customer Experience
Data Modeling
Interpersonal Skills
Tuition
Customer Care
Customer Success
SaaS
Wellbeing
Learning Management
Proactive Communication
Agile Development
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