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Commercial Operations Specialist

4 weeks ago

Singapore AIMSUN PTE. LTD. Full time
Roles & Responsibilities

Location:

Based in Singapore, this would be a hybrid working arrangement, combining remote working with days in the Aimsun office in Singapore.


Role:

Aimsun is seeking a highly motivated and forward-thinking team member for a role split between commercial operations, office administration and finance assistance.

In this role, you will provide excellent customer service and support to Aimsun’s clients and business partners in the Asia Pacific (APAC) region, while ensuring the smooth and efficient operation of the regional commercial activities. As a Commercial Operations Specialist, you will report to the Head of Commercial Operations for the responsibilities of managing the commercial operations, while supporting business development, bookkeeping and finance tasks. You will also report to the Managing Directors of the Aimsun companies based in Singapore and Australia for the duties of overseeing the office administration and compliance with the legal entity requirements.


Company:

Aimsun is an international leader in digital mobility solutions for transportation authorities, highway agencies, public transit operators and consultancies.

Aimsun’s simulation and predictive data analytics help customers to understand transportation network performance, to predict its future evolution, and to support decision making.

Whether the scope of the project is setting up cloud-based regional planning frameworks, supporting real-time traffic management, or simulating the impact of driverless cars, Aimsun is always working at the frontier of new technology to optimize smart, sustainable mobility.

Visit the solutions section of our website to find out more: www.aimsun.com


Benefits of working at Aimsun:

  • Modern, comfortable offices in central locations with flexible work arrangement
  • Comprehensive medical and dental insurance
  • Annual leave and special occasion leave entitlement
  • Regular social outings and team events
  • Annual performance review and continual professional development opportunities
  • Dynamic team culture with global collaboration and working opportunities

Responsibilities:

The roles and responsibilities of this position include but are not limited to the following:


Office administration tasks include:

  • Management of the office operations
  • Sourcing and liaising with vendors and suppliers
  • Organise team, commercial and business development events
  • Management of industry associations accounts
  • Maintain business operational requirements, insurance, government paid-leave reimbursement, etc.
  • Support travel and expense claims vetting
  • Provide support and inputs to workplace health & safety practices, ISO certification, business transformation initiatives and system/process improvements

Bookkeeping and finance tasks include:

  • Assist with annual financial audit
  • Provide the day-to-day efforts needed to record and assess basic accounting data
  • Manage all accounts Payables and Receivables
  • Manage internal (intercompany) invoicing
  • Prepare external payments using internal finance tools or online banking platform for authorisation
  • Support the Finance Team at Aimsun group headquarters
  • Liaise with external accounting and tax agent for annual tax filing and monthly management accounts

Commercial Operations tasks include:

  • Handle customer inquiries and support, ensuring timely and professional responses.
  • Collaborate with cross-functional teams to ensure alignment with commercial strategies.
  • Provide the first line of sales information, providing descriptions of our services, prices and discounts
  • Support customers in finding the best match for their needs
  • Process orders and transactions, issuing accurate offers and invoices using standard accounting software
  • Resolve issues and provide basic troubleshooting for software license use and maintenance
  • Collaborate efficiently with other teams as necessary, particularly Business Development, Finance and Professional Services
  • Record all CRM activity on Salesforce and maintain up-to-date records
  • Provide proactive customer outreach, for example, contacting customers before their subscription expires to promote a renewal or upgrade
  • Support commercial budget and revenue projections

Must-Haves:

  • Bachelor’s degree in Business Management or similar
  • Over two years of experience in a similar position
  • Full professional competence in spoken and written English for daily communication
  • Full professional competence in spoken and written Chinese to support China-based customers
  • Experience in bookkeeping and basic financial administration
  • Experience with Salesforce or other CRM platforms
  • Experience with Xero or other accounting tools
  • Service orientation, flexibility, a positive attitude, and team spirit
  • Ability to thrive under pressure and tight deadlines
  • Strong interpersonal skills
  • Superlative time management, self-sufficiency, organisation skills and attention to detail
  • Full professional competence in Microsoft 365 applications

Nice-to-Haves:

  • Post-graduate degree in business administration or business management
  • Additional languages, if spoken and written natively or fluently
  • Prior working experience in Singapore and/or Australia
  • Prior working experience in software sales or transport-related business companies

Aimsun is an equal opportunity employer and does not discriminate against any employee or job applicant based on race, political affiliation, religion, nationality, gender, physical or mental health status, disability or age


Tell employers what skills you have

Service Orientation
Troubleshooting
Microsoft Office
Online Banking
Vetting
Interpersonal Skills
Administration
Office Administration
Accounting
Time Management
Bookkeeping
Xero
Communication Skills
Customer Service
Customer Service Experience

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