Communication Agent

3 weeks ago


Singapore MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED Full time
Roles & Responsibilities

Benefits:

  • Flexible Benefits
  • Learning and Development Opportunities
  • F&B Staff Discount

Operations

  • Answers incoming calls
  • Directs call to guest rooms, staff, or departments
  • Places outgoing calls
  • Receives guest messages
  • Logs all wake-up call requests and performs wake-up call services
  • Provides information about hotel services to guests
  • Understand the telephone operator PABX switchboard operations
  • Knows what action to take when an emergency call is required
  • Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed
  • Assists in reporting telephone equipment or service complaints and problems
  • To be fully aware of and adhere of health and safety, fire and bomb threat procedures
  • Multitasking abilities will always come in handy, because an operator may be asked to do other jobs as well
  • Must be polite and courteous while answering the phone
  • Open and close telephone functionality on the hotel front office software
  • Keep records of calls placed and received by all departments and recording the call charges
  • Following telephone etiquette

Experience:

Experience as a Call Centre agent in previous establishments will be an added bonus


Tell employers what skills you have

Front Office
Customer Service Oriented
Hospitality Service
Customer Relationships
Hospitality Industry
Hospitality Management
Good Communication Skills
Customer Satisfaction
Customer Service
Hospitality and Tourism Management
Customer Orientation
Hospitality Services n.e.c.
Hospitality
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