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Senior Executive, Service Excellence and Learning Development

2 months ago

Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time
Roles & Responsibilities

Job Summary

The individual must possess a passion to champion service excellence. He/ she is supporting the hotel’s learning and development function and will be committed to cultivating a strong service culture with the hotel division.


Primary Responsibilities

  • Involve in learning design, conduct research and generate insights for the development of learning materials for learning programs (e.g. case studies, guests’ feedback)
  • Conduct stand-up training and webinars (e.g. New employee orientation, Product knowledge training)
  • Conduct and facilitate learning tours
  • Manage day-to-day Learning & Development administration and operations
  • Support the end-to-end coordination of Learning & Development programs, including general training execution (from pre-training, during training and post training)
  • Co-owns/develop customized learning roadmaps and content with Corporate L&D team
  • Assist to prepare learning materials such as presentations and guidelines
  • Staying updated on the latest product knowledge in Resort World Sentosa and Sentosa Island to create relevant quizzes for team members.
  • Create, maintain, and monitor the progress of learning and coaching plans
  • Other ad-hoc duties as assigned

Requirements

  • Effective communication and interpersonal skills
  • Fast learner with strong time management skills to meet deadlines
  • Detail-oriented and well-organized in a dynamic work environment
  • Possess a can-do attitude
  • Comfortable working independently and in a team
  • Comfortable in public speaking
  • Proficient in Google and Microsoft Office products such as Excel and PowerPoint

Tell employers what skills you have

Product Knowledge
Coaching
Microsoft Office
Microsoft Excel
Interpersonal Skills
Administration
Public Speaking
PowerPoint
Project Management
Communication Skills
Excel
Team Player
Microsoft Word
Service Excellence
Training Plan

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